Pete O'Donnell

Experience

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  PPOM

  Jul 1992 - Oct 1994

  Programmer

  Responsibilities included maintaining and developing code to support healthcare network.- Assisted in migration of existing primary mainframe systems and code to newer technology systems.- Developed user acceptance documents, testing procedures and quality assurance processes.- Developed new customer relations module to assist customer service department in handling of customer service issues.

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  University of Michigan

  Nov 1994 - Sept 1995

  Network Engineer

  Responsibilities included support of under graduation admission staff to support admissions operations.- Assisted in the coordination and development of the new building infrastructure requirements and systems for the new Undergrad Admissions Office. (UAB)- Participated in early development of HTML training to support department information sharing.- Coordinated infrastructure issues with UM Information and Technology Services group.

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  PPOM

  Oct 1995 - Feb 1998

  Manager of Technical Operations

  Responsibilities included the daily support and operation of the infrastructure to support healthcare network internal employees along with its customers and vendors.- Developed and implemented support mechanisms to handle daily issues with internal IT issues.- Assisted in the merger of newly acquired healthcare network into existing infrastructure.- Assisted in the merger to new parent company, Blue Cross and Blue Shield of Michigan.- Participated and coordinated efforts in Y2K systems issues committees and new HIPPA laws with parent company.- Developed new claims processing process which allowed the company to cut internal staff requirements by 50%. Show less

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  Coolsavings.com

  Feb 1998 - Dec 1998

  Manager of Software Development

  Responsibilities included the development of the Saving Center application to support partners and their daily support needs. - Documented entire internal business process for partners to be able to create different savings offerings to their customers.- Phase I development of core Saving Center.

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  Computer Learning Center

  Jul 1998 - Dec 1998

  Instructor

  Responsibilities included teaching approximately 25 students in a three (3) day per week classroom environment for three (3) month semester.- Head instructor for Microsoft Certification Engineering class, specializing in TCP/IP.- Substitute instructor for Microsoft Web Application development technologies.

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  AlixPartners

  Dec 1998 - Oct 2009

  Director of IT

  Responsibilities included the daily support of global IT operations for approximately 1500 employees in one of the leading turnaround companies in the world. Highlights include:- Managed approximately 30 IT employees globally on a daily basis.- Developed and implemented new department to support new business unit Electronic Discovery.- Developed and implemented global travel and expense management system.- Opened 15 offices globally that supported both internal operations as well as our customers.- Role as CIO for certain customers in turnaround situations.- Solution Architect for the global infrastructure to support consulting staff.- Assisted in the creation and implementation of an employee onboarding and training program. Show less

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  Paragon Micro

  Jan 2010 - Mar 2014

  Partner, President of Professional Services

  Responsibilities included the development of a professional services practice to support the hardware & software product sales business already in place. Highlights include:- Developed professional service offerings with focus on driving more sales, not only in services but also with the hardware & software product sales.- Developed and implemented the partner network to support service operations.- Created, reviewed all customer and partner contracts to support daily operations. - Developed and implemented accounting and relationship management systems.- Served in a leadership role in many customer onsite visits, in an effort to close deals and grow relationships.- Developed and presented many training sessions to sales staff on how to find professional service opportunities within existing customer account base.- Developed internal employee review process and forms.- Leader in partner relationship growth within hardware, software, product and services Show less

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  CKLN Partners, LLC

  Mar 2014 - now

  IT Business Consultant

  Responsibilities include consulting and training services for business improvement and IT consulting. Main areas of focus:-Business Analysis & Project Management-Infrastructure Design & Solution Consulting-Security Services

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  New Horizons Computer Learning Centers

  Jan 2015 - Jun 2020

  Technical Instructor

  Responsibilities include teaching approximately 50 students per week in a classroom based environment, virtual classroom and onsite for private training. Highlights include:-Currently New Horizons only Business Analyst instructor for the entire world market.-Technical Instructor of the Month 2016, 2017, 2018 and 2019.-Assisted in the design, selling and delivery of 3 1/2 years of training to FCA(Chrysler)-Actively teaching the following classes: IIBA Business Analyst Classes, PMI Project Management Professional Classes, Lean Sigma Corporation Green & Black Belt Classes, Scrum Study Agile – Scrum Master, Scrum Product Owner Classes, DevOps Foundations, Test Engineer, Continuous Delivery Architect Show less