Louay Bakir

Experience

• 

  Wall Street English

  Jul 2012 - Jul 2014

  • Personal Tutor

    Mar 2013 - Jul 2014

  • Training Consultant

    Jul 2012 - Feb 2013
• 

  Wall Street English

  Sept 2014 - Jul 2023

  • Assist & work in synergy with the Regional Sales & Operation Manager (Founder) of Wall Street English.• Monitor Academic Services of related branches.• Prepare weekly reports of educational Services .• Set Plans for the raised issues and supervise its implementations.• Supervise monthly surveys to guarantee providing premium services to learners within related branches.• Analyze service staff’s performance according to WSE’s KPIs in addition to help them reach the benchmarks• Train Native English Teachers, Personal Tutors, & CCRs according to the WSE’s standard Operations. Show less • Maintain team productivity and quality of service by establishing and maintaining clear benchmarks. • Conduct personalized field studies before implementing new applications which reinforced both educational services and curriculum. • Plan and supervise developed curricula programs under the supervision of WSE's headquarter. • Hire and train new Native and Bilingual teachers on WSE’s standard and methodology.• Contribute in building up world-class services which were essential in the marketing process of the branch. Show less

  • Founder Advisor of Educational Services

    Jan 2019 - Jul 2023

  • Service Manager

    Sept 2014 - Jun 2019
• 

  SAMA FOR CREATIVITY

  Nov 2022 - May 2023

  Program Manager

  • planning and designing the programme and proactively monitoring its progress, resolving issues and initiating appropriate corrective action• defining the programme's governance arrangements• Addressing all governmental requirements & issuing all needed licensees and approvals .• Determining the requirements needed for the implementation of programmes. Setting up the logistics for the infrastructure requirements as well as preparing the engineering services.

• 

  HTMi Saudi Arabia

  May 2024 - now

  Professional Trainer

  My duties include and are not limited to the following : -Designing and delivering engaging training programs on soft skills, hospitality, tourism principles, sales, and marketing.-Assessing trainees' learning needs and tailoring course content accordingly.-Developing training materials, resources, and interactive activities to enhance learning outcomes.-Coaching and mentoring trainees to build confidence and industry-relevant skills.-Conducting evaluations and assessments to measure trainees' progress and competency.-Collaborating with industry professionals to ensure training aligns with current standards and trends.-Organizing workshops and seminars to supplement the core curriculum.-Providing feedback and support to trainees to help them achieve their career goals.-Keeping up-to-date with developments in vocational education and the tourism/hospitality sectors.-Maintaining high-quality standards in teaching and training delivery. Show less