Ilie Covei

Experience

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  INTERBRANDS Marketing & Distribution

  Jun 2006 - Sept 2007

  PC Operator

  Getting orders from the sales persons.Centralizing those orders and issuing invoices.Centralizing supplier invoices and updating stock accordingly.

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  Lekkerland Convenience Distributie SRL

  Oct 2007 - Mar 2009

  Sales Representative

  Visiting existing clients (Mol gas stations) and increasing the number of products they bought from the company.Getting new clients to sign a contract with the company.Promoting Private Label products.Getting orders from the clients that did not use the company online system.Preparing a variety of status reports. Assisting in follow up for collection of payment.Resolving delivery and logistic issues.Assuring effective use of company resources.

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  INTERBRANDS Marketing & Distribution

  Apr 2009 - Mar 2013

  Sales Agent

  Visiting existing clients from assigned territory and presenting the current offers for the Nestle Purina products.Finding new clients and making sales presentations. Building up relationships with potential new clients.Completing the entire sales process until closing.Maintaining a good relationship with all clients and solving all delivery related issues.Collecting due invoices.Reporting accurate data to the management on time.

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  Veromac Danneberg

  May 2013 - Jan 2017

  Partner

  Organizing sales exhibitions with ceramic products.Delivering orders taken at exhibitions.Preparing the exhibition stand for various events.Delivering orders to already existing customers.

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  Sedan Structuri Monolit SRL

  Feb 2017 - Mar 2020

  Assistant Manager/IT Admin

  Setting up accounts and workstations.Upgrading, installing, and configuring new hardware and software.Troubleshooting problems with systems and programs.Maintaining inventory of all office equipment.Solving all office related issues.Making service appointments for all construction equipment and vehicles.Ordering and following successful delivery of all needed materials.Attending meetings with clients and partners.

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  Genpact

  Apr 2021 - now

  For a Fortune 500 semiconductor company, I am currently a contractor Level 2/SME with the following as my daily tasks:Accepting Level 1 technical or non‐technical escalations, being the primary Level 2 escalation point for the techniciansSimulating customer’s problem to deliver solution within the defined service level agreementMonitoring and evaluating technicians contacts according to mutually agreed upon requirements, for adherence to quality goals in support of the products with the customersAssisting QAs monitoring for contacts and case management; i.e. monitoring « x » cases per week per contact type, phone, chat, etc.Providing mentoring and technical skill training for the technicians on the designated products if process trainer not availableEnsuring team is technically competent to date through sustained programs, trainings and exams together with the process trainer.Identifying hot customer issues and develop corrective actions.Assisting the process trainer(s) and the management team with any requests or requirements formulated – daily/weekly reports or tasks.Arranging working schedule with colleagues, being flexible, according to business needsAssisting the process trainer(s) and the management team in the update process of any process related SOPs.Providing assistance to new colleagues whenever possible Show less Taking ownership of customer issues reported and seeing problems through to resolution.Researching, diagnosing, troubleshooting and identifying solutions to resolve issues according to the standard operating procedures (SOP) and process trainings.Prioritize and manage several open issues at one time.Refer to internal database or external resources to provide accurate tech solutions.Answering other queries, requests and complaints through inbound/outbound calls, emails, web cases and chats as per the service levels agreed in terms of response time.Validating customer entitlement, warranty and product information. Show less

  • Subject Matter Expert (L2)

    Apr 2022 - now

  • Senior Process Associate (L1 Technician)

    Apr 2021 - Apr 2022