Sharif Saif

Experience

• 

  Saudi Red Crescent Authority

  Nov 2009 - Nov 2011

  Software Engineer

  • Install and configure computer systems, diagnose hardware/software faults and solve technical and application problems.• Providing support, including procedural documentation• Setting up new users' accounts and profiles and dealing with password issues• Working continuously on a task until completion (or referral to third parties, if appropriate).• Ensure all SRCA IT operations in the OP room functioning well - Support IT coworker’s hardware and applications related issues.• Coordinate and communicate with vendors and service office IT colleagues to work together on project and SRCA application issues.• Secure daily IT routine and complete the performance checklist• Ensure all the daily and weekly backup jobs completed successfully for all three SRCA Branches.• Ensure and complete any backup restoration request.• Preventive maintenance issues of Datacenter, hardware, and servers.• Coordinate with the vendor for implementation, and installation of new hardware.• Ensure data optimizing weekly.• Work on effective ways to reduce the IT Budget. Show less

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  Saudi Unicom For Communications Technology

  Nov 2011 - Mar 2015

  IT Project Assistant

  • Report to PMO of the group of project performance on weekly basis.• Supervise and manage the IT Help Desk.• Ensure the handling of daily routine tasks; monitoring, backup, log analysis, provisioning.• Monitoring and follow-up the e-mail, internet, and other services with related Service Providers.• Prepare yearly IT Operations budget• Manage IT Assets including Hardware and Software.• Coordinate with Procurement Dept. for purchases of the computer’s equipment.• ITIL based work• IT Support level 2• Under general supervision, respond to and diagnose moderately complex hardware, software, and network problems varying in difficulty through discussions with end-users or through hands-on support for PCs, servers, mainframe applications and hardware• Handle and track routine incidents and problems escalated by the solutions center and provide resolutions• Assisted by electronic help desk tools and problem management systems• Interact with functional teams in order to restore services and correct core problems• Respond to, diagnose, configure and deploy hardware in accordance with agreed-upon SLAs• Simulate user problems to resolve operating difficulties• Recommend system modifications to reduce user problems• Interact with vendors and providers• Participate in on-call rotation Show less

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  Graduate school of management

  Sept 2015 - Jul 2017

  IT Business Developer / C

  • Analyze and prioritize partnerships offers, focusing on the gems based on product goals, risks, financial and reputational potential of the deal, partner’s goals and needs, etc.• Collect and analyze all market information to build reliable forecast and business case. Feed your information into the organization to build structured BI.• Enhances the image and reputation of the Product and the Company in the industry and on the market.• Planning and execution of targets and growth strategies;• Manage partner relationships to ensure each opportunity achieves its full potential.• Manage, supervise and coach a small team of Business Development Managers and Project Managers to achieve the business development goals and objectives and maintain good relationships with the customers and partners. Show less

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  Sysagents

  Sept 2015 - Dec 2017

  Business contractor
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  Individual Entrepreneur

  Sept 2017 - Mar 2020

  IT manager
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  Sumsub

  May 2021 - now

  • Data Intelligence Manager

    Apr 2023 - now

  • Senior Technical Support Engineer

    Jun 2022 - May 2023

  • Technical Presales Manager

    May 2021 - May 2023