Daniel San Roque

Experience

• 

  Telefónica

  Jan 1985 - Jan 1999

  Technology Manager

  • Responsible for leading telecommunications technology brands(NEC y Ericsson).

• 

  NEC Argentina

  Jan 1999 - Jan 2001

  Product Manager

  .• Responsible for leading development team for GPP(General Purpouse Platform).Leading teams oriented to development of several customized solutions for Telecom Argentina S.A.

• 

  EMC

  Jan 2002 - Jan 2002

  Solutions Architect

  • Responsible for technical decisions that will affect project timelines, quality, functional units etc., He/she will partner with client groups in a team setting, taking ownership of their objectives to achieve business results. The Technical Solutions Architect should exercise judgment within defined Industry standards and use creativity to develop a clear low level services methodology for the converged infrastructure solutions being positioned.

• 

  Telefónica

  Jan 2002 - Jan 2007

  External Consultant

  • Teaching internal personnel in TI.

• 

  EMC

  Sept 2007 - Jan 2009

  Senior Customer Service Engineer

  • Performing preventive and remedial maintenance of EMC maintained products at customer locations in different operating environments. Able to work under limited supervision with little direction from management and adheres to administrative policies and escalation.• Diagnose complex system malfunctions to isolate problems to EMC, other OEM vendors or software and develop/execute appropriate action plans.

• 

  EMC

  Sept 2009 - Sept 2015

  As Account Manager was responsible for managing a array of accounts; achieving high sales targets and sometimes even overseeing the work of account executives. Were also responsible for building relationships with top accounts, even new clients and leading team productivity.Leading, training, and managing other members of the account management team and dealing with any issues that may arise.Responsible for managing several accounts and often being the face of the company to many clients.Championing the customer/client at all levels internally and training Account Managers to efficiently represent the customer.Achieving high sales targets and goals while motivating account executives to do the same.Building new business relationships using existing industry contacts.Giving sales presentations to high-level executives.Managing employer’s client relationships and providing clients with excellent service and support.Feeding back all suggestions for improvement and market research to senior staff.Ensuring they are aware with all competitive activities within accounts and preventing attrition. Show less The main role of the service delivery manager is to establish or refine service delivery processes. In a lawn care company, for instance, a new client might initially receive a free estimate and lawn analysis, and then place an order for service. After she receives her lawn care services, she will then get a follow-up call from the company to ensure her satisfaction and see if she wants to continue or expand her services. The goal of establishing uniform processes and procedures is to ensure that each customer gets the same experience from the onset of contact.As a service delivery manager had general oversight over employees involved in the delivery process, even though he may not be their direct manager. Managers who receive complaints or feedback on a particular work team or employee will share those comments with managers and staff involved. Ultimately, the service delivery manager holds all service departments and employees accountable for carrying out the required processes and tasks.A key role for the service delivery manager is to constantly assess customer feedback and make necessary improvements. Managers typically conduct evaluations with customers on the phone, via e-mail or through postal mail. Managers might set customer satisfaction goals on various individual criteria as well as the total customer experience. When scores fall below these thresholds, the manager may conduct additional research and take steps to correct deficiencies. For example, some customers might feel like parts of the process are slow or delayed. By identifying and analyzing the issues, the service delivery manager can work on eliminating bottlenecks. Show less • Responsible for the delivery of complex, high risk projects. Maintains project quality, finances and focus.• Responsible for creating one team approach, goals and milestones within a project to ensure commitments to the customer are achieved. Adheres to established standards, processes, and methods to produce solutions that conform to requirements.• Establishing project governance. Responsible for the delivery and daily management of activities, which are coordinated with internals employees or Partner Resources.Accountable for delivering projects on time, within budget and to the satisfaction of the customer and sales. Holds responsibility for achieving the highest level of Customer Satisfaction.• Controlling the financial compliance.Responsible for Quality Assurance.Communicates to all concerned parties any existing or potential customer escalation issues. Proactively manages escalations.• Point of contact during the project for all aspects of the engagement. Ensures a strong and seamless relationship by maintaining communications about the project to the stakeholders: customers, management, sales and delivery personnel. Holds internal and customer meetings as appropriate. Responsible for conducting steering committees where appropriate.• Articulates the full value of the Solutions and Services business benefit to the customer. Keeps eyes open on potential future opportunities at the customers' and communicates to sales as appropriate.• Lead team during project life-cycle; provide project management, leadership and oversight to project and/or workstreams. Provide performance feedback to high management and team members.• Stays abreast of current industry trends and new technology through professional associations, trade journals, networking, and associated training and seminars. Complete and maintain industry recognized project management certification. Complete quarterly accreditations.• May actively contribute to the account planning process. Show less • Responsible for providing technical leadership and direction to customers and internal staff in the development of fully integrated technology solutions in support of pre-sales activities in the assigned market. Assists in the analysis, design and development of fully integrated technology solutions. Acts as technical expert and consultant to develop and propose solutions that meet the technology and business requirements of assigned customers. Technical emphasis is on hardware capabilities, software requirements and systems integration. Makes technical and sales presentations to customer's technical staff and senior management. Show less

  • Senior Account Manager

    Mar 2014 - Sept 2015

  • Senior Delivery Manager

    Sept 2013 - Mar 2015

  • Senior Information Technology Project Manager

    Jan 2010 - Sept 2013

  • Senior Implementation Delivery Engineer

    Sept 2009 - Jan 2010
• 

  Distecna

  Oct 2015 - now

  Partner Brand Manager for Argentina, Chile, Paraguay, Peru and Uruguay.Attain sales targets for South America territory region channel partner sales.Determine and recruit new channel partners.Develop current channel partner relationships.Manage partner toolkit like sales tools and partner websites.Deliver partner sales and services training sessions.Develop partner marketing plans and events.Assist partner sales persons and GMT field sales persons on sales opportunities.Handle partner C-Level executive relationships.Strategize on opportunistic partnerships.Determine companies to be partnered with for product selling.Strategize around partner management and build sales through partners.Assist partners to sell to customers.Develop materials needed by partners to sell products.Strategize, understand and capitalize for partner to play in market space.Ensure partners comply with contract terms. Show less Leading the advisory, and providing the highest level of consultative support on multiple information technology-based systems in multiple customer environments.Having the greatest level of understanding of best practices with respect to the planning,design, implementation and use of information technology and information management systems and processes.Setting direction and provide critical support in the strategic and tactical planning for thedesign and use of information management and technology; information technology architectureplanning; evaluation, selection and implementation of methodologies, tools and techniques forspecification, design and construction of information management systems; evaluation andrecommendations for selection of hardware system components and system software, process control software and application software; training and education; and, implementation of information management systems. Expertise used to solve problems of the most complex level that occur. Show less

  • AXIS, LENOVO, NUTANIX, PALO ALTO Regional Partner Manager

    Oct 2015 - now

  • Regional Business Development Manager Argentina, Chile, Paraguay, Peru

    Oct 2015 - Apr 2016