Kevin Boland

Experience

• 

  St. Charles Youth and Family Services

  Sept 1998 - Jan 2002

  Program Supervisor

  • Responsible for the Kiley Boys Residential Unit (ages 12 -17, mentally ill at-risk youth). • Supervise unit staff, Medical Services Coordinator, therapists, interns (25 staff). Agency trainer.• Partner with IT department to provide technology, testing & support.

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  Children's Hospital of Wisconsin - Community Services

  Jan 2002 - Aug 2006

  Manager/Supervisor/Coordinator

  Outcomes Manager• Supervise Mentors, IS department, Clerical departments, Court Liaisons & staff training.• Oversee budgeting, agency contract compliance, legal standards & HIPAA.• Work with multiple programs to create standards & procedures that improve performance.• Administer special projects & collaborations with outside agencies.Safety Services Program Manager • Supervise 3 -5 supervisors, 25 -30 Safety Service Managers & clerical staff & training. • Oversee projects, collaborations with outside agencies, contract & HIPPA compliance • Compile performance statistics in coordination with eWiSACWIS.Ongoing Supervisor/Coordinator • Responsible for 2 Agency Mentors, Court Liaison & 2 OCMs - Ongoing Services BMCW Site 1.• Maintained WCSN Site 1 compliance with current legal settlement & State Contracts. • Compile performance statistics in coordination with eWiSACWIS.Ongoing Supervisor • Supervised 6 case managers for BMCW Site 1 Ongoing Services.• Attend court hearings. Approve clients’ services and oversee client case planning. • Compile & track team statistics in coordination with eWiSACWIS.Trainer Jan. 2004 – Aug. 2006 University of Wisconsin - Milwaukee/BMCW/CFCP Training Partnership • Responsible for Safety Service Trainers Group/curriculum development (Jan. 2004 - Nov. 2005).• Develop curriculum for Case Management training (Jan. 2004 to Aug. 2006). Show less

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  SaintA

  Aug 2006 - Nov 2007

  Director of Quality Assurance & Technology

  • Ensured adherence to State & Local Regulations, QA initiatives, Utilization Reviews, Satisfaction Surveys (employee & consumer), Outcomes Reporting, COA & HIPAA. Supervise 4 staff, QA intern & IT intern.• Develop Curriculum & Develop training. • Maintains Network, Intranet & Internet sites, Servers, Laptops & Desktops Computers & all Software Implementation & agency mobility devices (Blackberry, Cell Phones/Pagers).

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  T2 Systems

  Feb 2008 - Jul 2008

  Implementation Consultant

  • Consult with customers (remotely & in person). Analyze customer network & computer systems. • Provides implementation support & training related to software. • Manages multiple implementations & projects simultaneously. Product documentation. • Performs product testing and “bug” research & isolation. • Partner with IT to provide technology, testing & support.

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  Fujitsu

  Jul 2008 - Sept 2008

  Change Coordinator

  • Process change requests & adherence to Sarbanes-Oxley for Rockwell Automation. • Create, update and manage change record through entire project lifecycle.• Ensure quality of RFC: create, assign & track work orders.• Make process changes & participate in root cause reviews.• Partner with IT to provide technology, testing & support.

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  Odyssey Health Care

  Sept 2008 - Sept 2009

  Manager of Volunteer Services

  • Manages recruitment, retention, training & assignment of volunteers. • Conducts volunteer training & responsible for volunteer compliance with Medicare requirements.• Manages related expenditures in a fiscally responsible manner.• Oversee field placement/Internships for students.• Partner with IT providing technology training, testing & support.

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  Bryant & Stratton College

  Sept 2008 - Dec 2016

  Adjunct Instructor

  Instruct courses & create curriculum additions in the Department of Behavioral Sciences (Sociology & Psychology)

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  Children's Hospital of Wisconsin - Community Services

  Sept 2009 - Sept 2010

  Ongoing Services Supervisor

  • Supervise 6 case managers for BMCW Region 2 Ongoing Services (also CST Facilitator & IL Coordinator).• Attend court. Approve clients’ services & oversee case planning.• Compile and track team statistics in coordination with eWiSACWIS.• Lead CFSR, QFSR, Permanency Staffing & 10 Day/Assessment Staffing for Region 2 Ongoing Services.• Partner with IT providing technology training, testing & support.

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  Division of Milwaukee Child Protective Services - Department of Children & Families

  Sept 2010 - Jan 2019

  Formerly the Bureau of Milwaukee Child Welfare (BMCW)• Manage Quality Improvement Unit (policy, program evaluation, contract management & reporting); work with Training Program.• Oversee, evaluate & implement the Initial Assessment Specialist Certification for BMCW.• Lead in State Wide projects for DCF & DMCPS. Project Management.• Enhancements for DCF Learning Management System, eWiSACWIS (State Case Management Tracking Software), &other state technology • Responsible for partnering with HR, for staff recruitment, retention and customer satisfaction evaluation.• Partner with IT providing technology training, testing & support. Show less

  • Deputy Administrator

    Dec 2016 - Jan 2019

  • Director, Initial Assessment Bureau

    Jul 2016 - Dec 2016

  • Quality Improvement Section Chief

    Mar 2011 - Jul 2016

  • Program Evaluation Manager (PEM)

    Sept 2010 - Mar 2011
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  Bryant & Stratton College

  Dec 2018 - Sept 2020

  Adjunct Instructor

  Instruct courses & create curriculum additions in the Department of Behavioral Sciences (Sociology & Psychology)

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  Jewish Family Services

  Jan 2019 - now

  Provide oversight of the day-to-day administrative & operational activities of the Social Services department consistent with contractual requirements, legal & ethical best practices and agency policies. Oversees all department activities, programs, services & staff, as well as ensuring clients receive quality, cost effective services.A member of the Senior Leadership Team, supports & enhances organizational, leadership & administrative performance of the team and agency, & participates in organizational activities (grant writing, development activities, strategic planning). Show less

  • Vice President of Programs and Services

    Apr 2023 - now

  • Director Of Social Services

    Jan 2019 - Apr 2023
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  University of Wisconsin-Milwaukee

  Aug 2019 - now

  Adjunct Lecturer

  I teach classes in the Helen Bader School of Social Welfare - MSW Program and supervise UWM MSW interns for Jewish Family Services.