Michele De Franceschi

Experience

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  The Jamie Oliver Group

  Nov 2011 - Mar 2013

  Head Waiter

  - Training junior staff- Monitoring junior waiters- Solving customer complaints- Apply standard opening and closing procedures for bar, store or restaurant- Maintained compliance with company policies and procedures for food safety, sanitation and quality- Communicating with the kitchen and bar staff to place food and drinks order- Create weekly schedules, manage callouts, coordinate shift overs

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  Carluccio's

  Mar 2013 - Sept 2014

  Floor Supervisor

  - Performing opening and closing operations- Delegating tasks to front-end employees throughout the day- Conducting regular inspections of the restaurant kitchen to determine whether proper standards of hygiene and sanitation are maintained- Responsible for the operations and processes within business premises and operational facilities- Maintaining employees' productivity and morale

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  Taxi Kitchen

  Jan 2015 - Oct 2015

  Floor Manager

  - Oversee all restaurant operations to ensure that the restaurant runs smoothly- Screening, interviewing, hiring, and training restaurant staff.- Supervise restaurant staff, ensure compliance with food health and safety regulations, and resolve customer complaints- Managing restaurant staff's work schedules- Monitoring the restaurant’s cash flow and settling outstanding bills- Resolving customer complaints in a professional manner

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  The Jamie Oliver Group

  Jul 2016 - Oct 2019

  Office Manager

  - Offer support through the channels of communication your customers rely on most, and make it easy for customers to figure out how to contact you.- Perform payroll functions: maintaining timekeeping information, processing and submitting the payroll- Dealing with correspondence, complaints and queries- Use computers for various applications, such as database management- People planning development- Managing staff key performance - Manage a team of 30+- Training and staff professional development- Organising induction programmes for new employees- Delivering group-based training to group of learners Show less

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  Hybrid Fitness

  Oct 2019 - Jan 2021

  Sales/ Assistant General Manager

  - Acknowledged for playing a key role within Hybrid Fitness for increasing new membership of 25% in 5 months and for designing new classes and routines, driving improvements in participation and engagement as result- Achieving monthly sales targets- Great customer service with strong knowledge of the company and its products as well as the power to fix the customer’s problems- Work along side the general manager to ensure the gym run smoothly - Working closely with 20+ members of staff- Delivering organizational customer service standard- Utilising various channels to promote the service. Handling out literature, networking with businesses and promoting referral business from existing client base.- At all times providing exceptional customer service. Overcoming any concerns raised with tact, diplomacy and knowledge - Membership retention Show less

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  My English School Italia

  Jan 2021 - Jul 2021

  Consulente commerciale/didattico

  • Take full ownership of direct sales and reach monthly targets (personal and team goals). • Respond to new and current client base regarding complaint and service enquiries. • Achieve excellent customer service and student follow up during their course. • Welcoming students, explanation of the teaching method, support and monitoring students throughout their didactic path • Maintain and grow a strong client base. • Find new business opportunities. • Problem solving. • Helping students to find their right English course and bank loan. Show less

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  Teleperformance

  Jul 2021 - Apr 2023

  Inbound Sales Representative

  • Interacting with customers on behalf of an international company through phone, emails and live chat. • Serve as a trusted consultant with customers to get the most out of a wide range of domain registrar and web hosting products on the use of a delicate range of products and services. • Interacting with customers on behalf of an international company through phone and emails. • Multitasking between programs to understand and analyze customer issues and provide the best solution for the situation • Answering questions about a company's products or services, resolving issues and troubleshooting technical problems and processing orders and transactions • Consistently deliver against assigned sales quota, while prioritizing and delivering outstanding customer experience. • Clearly understand and respond appropriately to the problem statements • Maintain and manage active engagement during communications Show less

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  Amazon

  Feb 2022 - now

  Account Specialist

  • Providing prompt and efficient service to Amazon Sellers, including the appropriate escalation of Seller’s Issues.• Managing time and individually prioritizing multiple tasks of high importance.• Managing Seller’s accounts from the prospective of ensuring their compliance with Amazon policy and navigating through their account helping them to solve issues and, therefore, improve their metrics.• Communicating complex transactional issues to both internal and external customers.• Actively seeking solutions through logical reasoning and data interpretation skills and identifying trends to appropriate channel including improvement suggestions.• Managing & participating in diverse joined projects across the department. Show less