Sam Anderson

Experience

• 

  Resilience Software

  Oct 2007 - Jan 2010

  Office Octopus (actual title)

  True to the title, I wore many hats: software testing, technical writing, support, and office administration.Resilience Software Inc has two main software suites to its name: T-Res, which is medical tracking software designed for medical students and residents, and the Case Log for the American College of Surgeons. Platforms included web, iPhone, BlackBerry, Palm, and Pocket PC. As a quality assurance tester my role included developing and executing manual test scripts (both for new features and full-suite regression testing), and breaking software in new and interesting ways. As the resident technical writer, I was the go-to person for anything needing editing or revision. I managed our library of support documents, creating and maintaining documentation for everyone from our end-users with limited computer knowledge to our own brilliant in-house developers.Additional duties include interviewing potential candidates for office staff positions, providing training to newly-hired office staff, creating design documents for new features, handling accounts receivable, and issuing invoices. Show less

• 

  Microserve

  Aug 2010 - Dec 2012

  Proposals, proposals, and more proposals! Primarily for public-sector clients in BC and Alberta, responding to requests for proposals (both for net-new and incumbency opportunities) for everything IT from hardware and service contracts to staffing and consulting. Responded to staffing requests for public sector clients including ICBC, Health Shared Services BC and the BC Health Authorities, BC Liquor Distribution Branch, Service Alberta, the Government of Alberta, and school districts throughout BC and Alberta. Recruited talent, prepared candidate submission packages, coordinated technical interviews, and managed contracts.

  • Proposal Specialist

    Mar 2011 - Dec 2012

  • IT Staffing Specialist

    Aug 2010 - Mar 2011
• 

  Atimi Software

  Jan 2013 - Feb 2015

  The Sales Support Group was formed around the specific need to deliver high-quality proposals with extremely tight turnaround times (goal: < 3 days). As Team Lead I worked directly with our Sales team – primarily with the VP Sales – and led our Sales Engineer, UI/UX Designer, and Technical Writer through the proposal process from review and discovery through to the creation of all customer deliverables. Writing and coordinating proposals, participating in Discovery workshops, and providing marketing support. Implemented and facilitated daily team standups. Mostly proposals, with a side of blog posts, website content, press releases, and more.

  • Sales Support Group Team Lead & Senior Proposal Writer

    Oct 2014 - Feb 2015

  • Proposal Writer, Product Design Group

    Sept 2013 - Oct 2014

  • Marketing Communications Writer

    Jan 2013 - Sept 2013
• 

  Hootsuite

  Mar 2015 - Oct 2020

  After 2.5 years as a Solutions Consultant and more than 8 working in pre-sales and sales support I transitioned to the world of post-sales as a Training Specialist on the Professional Services team! My love and knowledge of product, sales, and customer enablement converge perfectly into training our Enterprise customers on everything Hootsuite, ensuring that they have the tools and knowledge they need to crush their social marketing, social customer service, and social sales goals. I support customers of any size, any complexity, and in any industry, but generally work with large, complex organizations with prominent brands and sophisticated social requirements, often in regulated industries. Show less

  • Senior Training Specialist – Professional Services

    May 2019 - Oct 2020

  • Training Specialist – Professional Services

    Sept 2017 - May 2019

  • Solutions Consultant

    Mar 2015 - Sept 2017
• 

  Shopify

  May 2021 - Jul 2022

  Merchant Education Specialist – Shopify Fulfillment Network

  Crafted end-user documentation and learning resources for merchants whose orders were fulfilled by Shopify. Collaborated with the technical writing team to audit and overhaul the entire SFN online help library. Worked with the video team to develop educational video content for merchants, including creating storyboards and scripts (and even working as on-screen talent).

• 

  Provincial Health Services Authority

  Dec 2022 - Sept 2023

  Learning and Development Analyst

  Working with the Change Management Lead, I developed and executed a custom learning program to support over 90,000 healthcare workers as they migrated from Skype for Business to Microsoft Teams and from hosted Outlook to Outlook Exchange.I led the planning, development, and delivery of learning content including user guides, FAQs, and short-form videos, and developed a webinar series customized to healthcare workers' unique needs – we presented over 150 live training sessions to thousands of PHSA learners. Show less

• 

  Lululemon

  Sept 2023 - now

  Learning Designer

  Leading learning design to support Raw Material Developers and external vendors as they transition to a new tool for facilitation of the development of raw materials.