John Sass

Experience

• 

  The Goodyear Tire & Rubber Company

  Jun 2011 - Sept 2011

  • Conducted user testing scenarios for the retail webpage and mobile webpage for bugs. • Drafted digital marketing plans for utilization of the company Facebook page. • Competitor analysis against tire retail websites to benchmark new applications and marketing approaches.• Price analysis for tires in specific locations where competitors seemed to outsell Goodyear business.• Digital editor on promotional monthly flyers for grammatical and design errors. • Sold tires in store to consumers• Scheduled customer repairs and tire sales appointments over the phone.• Diagnosed potential car problems to generate system quotes and close out invoices.• Closed the shops books each night on processed invoices and on hand money.

  • Marketing/ MIS Intern

    Aug 2011 - Sept 2011

  • Sales Associate

    Jun 2011 - Jul 2011
• 

  Accumen Inc.

  Jul 2012 - Dec 2014

  • Managed and prioritized Sharp Laboratory IT change management tickets, taking a queue of over 200 items down to 40, and an average completion time of 212 days to 30 days within 6 months.• Managed two Cerner analysts that developed Cerner custom reports.• Designed and built a medical supply ERP database to track inventory levels, supplies ordered, reorder levels and physician ordering trends.• Database administrator for the healthcare CRM (HC1) which housed the sales pipeline, test volume and utilization, and turnaround time reports.• Led successful CRM system migration for 2 clients and 60 users from HC1 to Salesforce.• Salesforce administrator for two separate organizations in which I maintained and enhanced the environments.• Configured Salesforce reports/dashboards for sales staff and call center agents.• Trained 100+ users on internal CRM and built manuals/ how-to-guides for training and documentation. • Managed an ordering and resulting laboratory portal that physicians and hospital staff used to place lab orders and view patient results. • Directly responsible for a 6-month project to migrate a dealer facing portal to an enhanced version in preparation for a day one; 400% user increase.• Managed Support Case Queue for external customers to troubleshoot and resolve known issues with customer facing ordering and resulting portal.• Collaborate with external EMR vendors to understand issues and facilitate resolution.• Gathered and documented business requirements from all business levels and departments. Show less • Implemented a web based ordering and resulting portal for patient service centers and physician offices. • Conducted marketing analysis to prioritize implementation rollout plan for clients based on location and volume, as well as managed scheduling for 3 analysts.• Created user guides and reference sheets for external portal users. • Installed necessary laser and label printer hardware for use of the Portal.• Trained users on how to use the system, as well as provided support. Show less

  • IT Analyst/Systems Admin

    Nov 2012 - Dec 2014

  • Implementation Analyst

    Jul 2012 - Oct 2012
• 

  Epsilon

  Jan 2015 - Apr 2022

  • Provide corporate strategic vision to build and enhance industry leading products such as dealer websites, campaign builders, enrollment portals, reporting suites, and high velocity marketing fulfillment systems.• Conduct high volume-targeted tier 1, 2, and 3 automotive marketing products including mail, email, phone, text, online ads, and SEM.• Manage and provide guidance to product and project managers to ensure projects and tasks are on target with expected deliverables to meet rapid client demand.• Provide approval on project plans that communicate project milestone dates, statuses, tasks, resource allocation, and budget to stakeholders and clients using SAFe Agile methodology. Show less • Defined, planned, and executed National product launches for Nissan/INFINITI US and Canada.• Built and maintained product roadmaps to drive leading marketing solutions and company goals.• Built international programs rules to be used in U.S., Mexico, and Canada to support multi-language dealers and customers (English/French/Spanish).• Maintained client relationship to align with client fiscal year objectives while simultaneously aligning to our internal corporate strategy and direction of our products. Show less •Led and managed the Ford and Lincoln ConsumerConnection National Service Marketing program that included 2,700 dealerships across the U.S.• Created a new industry leading program through a competitive pilot that included hyper customized dealer creative, addition of a digital marketing arm with Mobile Wallet and Online Advertisements, completely redesigned Dealer Portal, and a brand new state-of-the-art Reporting Suite.• Worked with external clients, as well as internal sales and account teams to ensure customer demand and feedback was incorporated into the strategy of the program.• Reviewed and approved requirement documents, user stories, use cases, work flows, test prints, and test cases related to new products and enhancements.• Supported client with data analysis, troubleshooting issues, and production support. Show less • Collaborate with automotive clients, program and product managers, and other internal stakeholders to generate requirements for new software product features.• Write detailed business requirement and functional specification documents.• Assist with and support technical staff in the design, development and testing of solutions.• Build SQL queries against program databases to evaluate and assurance test data.• Participate in peer reviews and inspections of requirements and process documentation.• Edit, standardize, and make changes to material prepared by other writers or establishment personnel.• Perform quarterly documentation audits on program operating communications and rules. Show less

  • Director of Product Management

    Feb 2019 - Apr 2022

  • Group Product Manager

    Feb 2018 - Feb 2019

  • Program Manager

    Oct 2016 - Feb 2018

  • Business System Analyst

    Jan 2015 - Sept 2016
• 

  Urban Science

  Apr 2022 - now

  Solution Manager

  Creating Industry Leading Solutions.Checkout what we're working on at https://www.urbanscience.com/dealer/