Marylyn Deodate

Experience

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  Arpatech (Pvt) Ltd

  Feb 2016 - Jul 2021

  Operations Analyst

  - Operations: I am an experienced professional and have worked on various projects for clients such as creating reports/financial analysis/transaction reconciliation/conducting training/making presentations. My expertise is in software such as Excel, Powerpoint, Power BI, and Sales Force for various CRM.- Key Account Manager: I have experience in handling industry giants such as Nestle, Mars, Ahold, etc, and have worked on keeping track of their transactions on the portal and making reconciliation reports, and answering any queries they might have related to their products. - Product Manager: I handled products such as Coffee and Tea. Clients of these products originated from Brazil, China, Honduras, Sri Lanka, etc as the majority of these products were produced and exported from these countries. As a product manager, my main responsibility was to make sure that any new export/import policy or transaction-related issues are informed and explained to the clients accordingly. - Analytics: I am well-versed in gathering, organizing, and modeling data. Proficient at developing forecasts and reporting on relevant trends to facilitate strategic planning. Offering over six years of experience and a strong desire to make a positive impact on business operations. I have created user manuals, user guides, PowerPoint presentations, and spreadsheets containing yearly/monthly data.- Conducting Training: Onboarding new employees and planning training materials for them to better understand the business. Also conducting training for cross-functional employees from Americas/Africa/Europe over Zoom/Microsoft Teams and Skype.- Team Lead: Winning new projects and assigning, monitoring tasks given to sub-ordinates and taking follow-up regarding project progress and completion.Project Manager: I was given various registration projects to handle. Backend work: I have reported bugs on Jira, created tickets, and tested the resolutions in training and production environments. Show less

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  DHL Express

  Feb 2022 - May 2023

  Customer Service Representative

  Customer Service Experience: I have a year of experience in customer service and have had exposure to real-world scenarios involving customer interactions, which could range from inquiries to problem resolution. I have the dynamics of working directly with customers. I have interacted with customers from different regions, backgrounds, and languages and I am capable of addressing the needs of a global customer base.- Active Listening Skills: I am skilled at actively listening to customers and understanding the issues they face. I have a problem-solving mindset and the ability to empathize with customers' challenges and am focused on achieving optimal outcomes for customers. - Emailing: I have experience handling more the 50 WPM as per KPI and have handled customer issues on emails - Outbound/Inbound Call Handling: I have handled over 70 calls per day as per requirements. - Chat: I have handled customer issues over LiveChat and MCT. - Sales Lead Generation: Experience in converting potential clients into long-term and loyal customers. I have actively sought out potential customers rather than waiting for them to come to the company. I have studied market trends, consumer behavior, demographics, and other relevant information to identify segments of the population that are likely to be interested in the products or services offered. Once potential leads are identified, the next step is to capture their information. This typically involves collecting data such as names, contact details, and sometimes additional insights about their preferences and needs. I have given many leads to the sales team for services offered by the company studied. Show less