Timothy Webb, PhD

Experience

• 

  Curry's Restaurant

  Jun 2005 - Aug 2011

  Various restaurant positions

  I have worked in all areas of this small family restaurant. Various positions include, bartender, cook, bus boy and dish washer. I also worked as a manager and waiter on necessary occasions. Over my many years of employment I obtained exceptional customer service skills and proper restaurant etiquette. My responsibilities included, greeting and seating customers, serving and making mixed drinks, recording and stocking inventory, cash controls, serving food and closing the restaurant.

• 

  State University of New York College at Buffalo

  Jan 2010 - May 2011

  Teaching Assistant

  Assisted professors with teaching undergraduate classes during problem solving sessions in the classroom. Tutored students one-on-one and held review sessions before course examinations. Responsible for grading student work including homework, quizzes and exams.

• 

  Goldenson Center for Actuarial Research

  May 2012 - Dec 2012

  Analyst/Team Member

  As a team member, I worked to discover demographic variables that may influence restaurant failures for a city in Colorado. Restaurant's were grouped into distinguishing categories and probabilities of failures were determined by each zip code. Census data was used to determine differences in demographics between zip codes.

• 

  The Hartford

  Jan 2013 - Aug 2013

  Actuarial analyst

  Conducted actuarial ratemaking techniques to adjust commercial auto insurance rates on a statewide basis. Ran computer simulations to obtain impacts of proposed changes in all areas of coverage. Worked in a corporate environment, with teams to discuss and achieve the best solutions for the company rate plan.

• 

  Virginia Tech

  Aug 2013 - Aug 2015

  Graduate Teaching/Research Assistant

  Held the role of instructor for the revenue management class at Virginia Tech.Taught the intro to service course during summer sessions.Also worked as the teaching assistant for revenue management under Dr. Zvi SchwartzOther activities included working on hospitality research projects in the areas of revenue management and finance.

• 

  IDeaS Revenue Solutions

  Jun 2014 - Aug 2014

  Academic Partner

  Worked with a dedicated team to develop a revenue management curriculum utilizing the IDeaS Pricing System Software. The project goals identified key learning outcomes for students with regards to revenue management knowledge and software capabilities. Additionally, materials were designed to meet these criterion to be used in the classroom and practical application.

• 

  Delaware North

  May 2015 - Aug 2018

  Worked on the corporate analytics team to develop models to improve the efficiencies of the business. Introduced the companies first variable pricing strategy for stadium concessions. Improved labor efficiency by implementing an integer program for resource allocation based on restaurant demand forecasts. Constructed occuapancy forecasts for the Parks division to improve revenue management pricing decisions. Developed concessions forecasts for MLB stadium operations and attendance. Developed a constrained capacity pricing model for the Rockefeller Center Ice Rink. Worked on several pricing projects for concessions in MLB, NFL and NHL stadiums to optimize profitability. Developed customer lifetime value models for the Parks and Resorts division. Customized marketing offers for the Casino division based on predictive models. Worked with the Parks & Resorts division to develop customer segments and provide marketing recommendations. Developed acquisition models to identify new customer characteristics in order to target those with a high likelihood of purchase conversion. Other responsibilities included running and refining weekly reports, geo mapping projects, as well as coherently organizing and presenting information for the various business units.

  • Data Scientist

    Feb 2018 - Aug 2018

  • Lead Business Intelligence Analyst

    Sept 2015 - Jan 2018

  • Sales and Marketing Analyst

    May 2015 - Aug 2015
• 

  University of Delaware

  Aug 2018 - now

  Assistant professor in the Department of Hospitality and Sport Business Management in the Alfred Lerner College of Business and Economics at the University of Delaware.

  • Associate Professor

    May 2024 - now

  • Assistant Professor

    Aug 2018 - May 2024