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Vivian Tran

Vivian Tran

AppleCare Advisor

Followers of Vivian Tran2000 followers
location of Vivian TranElk Grove, California, United States

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  • Timeline

  • About me

    Associate IT Project/Program Manager @ ServiceNow

  • Education

    • Franklin High School

      2016 - 2020

      Activities and Societies: Associated Student Body | Link Crew | Franklin Vocal Company | National Honors Society |California Scholarship Federation | STEM Pathway Completer (media specialist) | Award for over 400 hours of community service | Wildcat Elite | Christian Club President | American Cancer Society President

    • University of California, Irvine - The Paul Merage School of Business

      -
      Bachelor's degree Business Administration and Management, General

      Activities and Societies: Merage Undergraduate Student Association (MUSA) | Lambda Phi Nu | alpha Kappa Delta Phi | HRMA

  • Experience

    • Apple

      Jul 2019 - Apr 2020
      AppleCare Advisor

      Worked on a team of 9 interns and AppleCare advisors to provide customer and technical support for Apple customers across North America. Troubleshot and handled over 1,000 cases regarding all iOS devices.

    • Kanerani - Marketing Agency

      Jan 2021 - Mar 2021
      Digital Marketing Intern

      Interact with followers on the company’s Twitter and Instagram to promote follower growth and engagement and collaborate with a remote team of 5 to create content and posts to establish an online presence.

    • Unifi

      Apr 2021 - Jun 2021
      Talent Acquisition Intern

    • Dow Jones

      Jun 2021 - Aug 2021
      People Development Team Intern

    • ServiceNow

      May 2022 - Sept 2023

      Create the change management practice for IT Applications. Build relationships and deliver results for diverse audiences including Sales, Marketing, Finance, Partners, Professional Services, IT, etc. Create and execute methodologies to analyze the change impact of projects, determine the level of change management needed, and create plans aligned to the expected value of each project. Tactically perform change management activities, or manage execution using resources in other departments of contractors. Leverage change management best practices, while working in an environment oriented to specific outcomes, resulting in “practical” change management. Show less

      • IT Program Management Intern

        Jun 2023 - Sept 2023

      • IT Project Management Intern

        May 2022 - Jun 2023

    • ServiceNow

      Apr 2024 - now
      Associate IT Project/Program Manager

  • Licenses & Certifications