Jananee Jayakumar

Experience

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  WAP System(Pvt) Ltd

  May 2007 - Sept 2009

  Collections Officer

  Collections Officer-Credit cards unit at Standard Chartered Bank* Revitalized tracking of 500+ overdue accounts monthly, achieving a 90% follow-up success rate by proactively calling customers to remind them of payments before due dates.* Optimized record-keeping of customer interactions, improving data retrieval speed by 40%.* Ensured full compliance with regulations, cutting legal risks by 15%.* Produced recovery reports that improved recovery rates by 20% while reducing late payment charges for customers. Show less

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  Nations Trust Bank PLC

  Sept 2009 - Apr 2017

  *Conducting thorough credit analysis by analyzing financial statements, credit reports, and other relevant documents.*Verifying the accuracy and completeness of information provided by applicants.*Assessing the credit risk associated with each application and making recommendations based on established guidelines.*Conducting due diligence checks to verify the identity, background, and financial history of borrowers.*Collaborating with the credit team to determine appropriate credit limits and terms.*Monitored transactions for suspicious activities, ensuring compliance with AML regulations and reporting potential risks.*Verified customer identities and documentation under KYC protocols, maintaining data accuracy and mitigating fraud risks. Show less Retail Banking Operations*Learning and understanding the bank's policies and procedures related to branch operations.*Handling cash management activities, including cash reconciliation and vault management.*Educating customers about the bank's products and services, and promoting relevant offerings.*Assisting in the processing of various banking transactions, such as account openings, deposits, withdrawals, and fund transfers.Credit Operations Department*Conducting basic credit analysis and assisting in determining the creditworthiness of customers.*Conducting preliminary reviews of customer documentation to ensure completeness and accuracy.*Assisting in the evaluation and processing of Credit card(AMEX) & loan applications. Show less

  • Senior Banking Assistant-Credit Operations Department

    Jun 2013 - Apr 2017

  • Banking Assistant-Credit Department(AMEX & Personal Loans verifications & compliance unit)

    Apr 2011 - Jun 2013

  • Trainee Banking Assistant

    Sept 2009 - Mar 2011
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  Kanrich Finance Limited

  Apr 2017 - Mar 2023

  Assistant Manager-Credit Operations Department

  *Communicating credit decisions and providing clear explanations to borrowers, relationship managers, and other relevant stakeholders.*Collaborating with relationship managers and other internal teams to gather additional information or clarify details related to loan applications.*Participating in credit committees or meetings to present credit applications and provide insights on credit risk and loan performance.*Building and maintaining effective relationships with internal stakeholders, including relationship managers, underwriters, and senior management. Show less

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  Mama Coco

  Dec 2023 - Feb 2025

  Shift Supervisor

  * Over 100 transactions were processed daily utilising the POS system, I oversaw and managed staff operations in food preparation, portioning, and cashier tasks.* Achieved a 95% customer satisfaction score by training staff members on work roles, sanitation, safety protocols, and cashier operations.* Kept track of inventory, sales, and waste, guaranteeing precise management of cash and a 10% reduction in waste.

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  CIBC

  Mar 2025 - now

  Business Analyst

  * Ensure timely and accurate regulatory reporting to the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC).* Reference large amounts of historical data and internal databases to validate reporting accuracy.* Identify and resolve operational deficiencies while ensuring compliance with FINTRAC policies and procedures.* Utilize Excel and data analysis tools to process large volumes of regulatory and financial information with high accuracy.* Maintain a strong understanding of regulatory requirements and compliance frameworks within financial operations.* Effectively prioritize tasks to meet strict reporting deadlines in a fast-paced, high-pressure environment.* Work independently and collaboratively to support process improvements and operational efficiency. Show less