Edson Lima

Experience

• 

  McDonald's Corporation

  Sept 2005 - Jan 2007

  - Responsável pelo treinamento de novos colaboradores;- Responsável por treinamento contínuo de colaboradores;- Auxílio à coordenação de cada setor;- Verificar a qualidade dos produtos e serviços dos colaboradores;- Controle de estoque. - Auxílio em todas as áreas operacionais, como: * Caixa (abertura e fechamento); * Recebimento de mercadorias (conferências de Notas Fiscais e produtos); * Estoque (organização, prazo de validade dos produtos e abastecimento);* Atendimento ao Cliente: Drive e Salão de Vendas. - Atendimento ao Cliente;- Operador de Caixa;- Auxiliar de Cozinha;- Auxiliar de Estoque.

  • Instrutor

    Sept 2006 - Jan 2007

  • Técnico de Qualidade e Serviço

    May 2006 - Aug 2006

  • Atendente de Restaurante

    Sept 2005 - Apr 2006
• 

  Saraiva

  Jun 2007 - Jul 2014

  - Análise / Elaboração de relatórios - PLM- Acompanhamento das Vendas diárias;- Planos de Ações para superação das Vendas;- Análise crítica da área operacional e processos da loja e equipe;- Desenvolver Talentos;- Delegar responsabilidades e avaliar resultados de maneira assertiva, identificando oportunidades de melhorias;- Administrar despesas / Redução de Custos da loja;- Motivar equipe de Vendas;- Oferecer Feedback à todos os colaboradores: Talento (vendedor treinador), Vendedores - G5 (apoio à equipe Gerencial), Vendedores de livraria, Operadores de Caixa, Estoquista, Fiscal de Loja e Auxiliar de Limpeza.- Fluxo de Caixa / Tesouraria da Loja;- Responsável pela Abertura / Fechamento de Loja. Show less Principais ocupações:- Administrar metas e objetivos;- Delegar responsabilidades;- Motivar equipe de Vendas;- Oferecer Feedback à todos os colaboradores: Talento (vendedor treinador), Vendedores - G5 (apoio à equipe Gerencial), Vendedores de livraria, Operadores de Caixa, Estoquista, Fiscal de Loja e Auxiliar de Limpeza.- Fluxo de Caixa / Tesouraria da Loja; - Avaliar resultados de maneira assertiva; - Identificar oportunidades de melhorias;- Administrar despesas; - Abertura / Fechamento de Loja. Show less

  • Líder de Vendas

    Jul 2013 - Jul 2014

  • Subgerente de Livraria

    Aug 2011 - Jun 2013

  • Vendedor Treinador

    Mar 2009 - Jul 2011

  • Vendedor de Livraria

    Jun 2007 - Mar 2009
• 

  MSC Mediterranean Shipping Company

  Feb 2015 - now

  Coordinate the Cost Control Invoice Team which has the responsibility to issue the payment of government fees for releasing the berthing of vessels.Responsible to ensure and guarantee that ALL suppliers invoices (Port, Stevedoring, Trucking, Maintenance & Repair, Handling, Intermodal...) referring to the costs of MSC's operations charged to Geneva:• Are justified by the actual operations undertaken for instance number of moves on stevedoring invoices, number of tugs used, vessel draft, overtime justified by time or day of operation and per hour of day for night operation etc...• Are valid as per contracts in force for rates and nature of the service• Are properly coded (Vessel, voyage, cost center…), checked and approved in line with the deadlines imposed by cost control. These should be paid in accordance with number of days agreed per contract• Are in line with Joint Working agreements: VSA agreement common costs table…)• Are in conformity with conditions of carriage in case of third party feeder vessels (handling of other lines containers/ FIFO/LILO/ FILO etc. to be check with agreement with logistic Geneva)• Are not duplicated: already paid or paid elsewhere• Are credited in case of rebates and then controlled in the same manner as invoices• Are optimized with a cost-efficient focus: any significant amount spent or unusual costs due to special operations have to be challenged in order to reduce or avoid these, in collaboration with regional ops manager and port captain.Working together with other departments of the company, such as Operations, Liner, EQC, Transshipment, Procurement among others, for the proper detailing of operational information and validation of the costs that will be charged to our Headquarters in Geneva.Also responsible for controlling and reporting costs for MSC Cruzeiros do Brasil and MSC USA and Cruises UK, during the months in which the Cruise season takes place. Show less • Coordinate the service to the MyMSC portal regarding customer registration, issuance of bank slip and all necessary step from Finance field.• Monitor the operational flow of receiving payments, conference, allocation of receipts and issuing receipts according to the priorities and complexities of the process.• Tracking of payment of invoices made by transfer and bank slip and ensure that payment is properly allocated.• Local Audit of Receipt and allocation of Freight and Local Fees.• Perform root cause analysis and work with all Areas involved on Cashier and MyMSC Support process and do the appropriate corrective action and share best practices.• Look for partnership with colleagues across the firm such as: Account Receivables, Accounting team, operations management, legal, compliance, risk, audit, regulators, and others to deliver consistent and rigorous to prevent operational risk practices.• Advise on and continually reassess key risks and appropriateness of controls to ensure timely identification of significant risks and issues to support an evolving business & regulatory environment.• Develop and maintain solid knowledge of payment process and Control-related policies, procedures, and operating model as well as systems/platforms used to carry out these activities.• Have a proactive attitude towards the information issuers in order to prepare the recovery/circulation of the information.• Issue a regular reporting (KPIs as per requirement from Management Team) and issue the inputs for the Monthly Report.• Provide and propose continuous improvements to finance processes. Show less • Monitor the operational flow of receiving, conference, archiving, dispatch and control of documents and manage according to the priorities and complexities of the process.• Perform root cause analysis and work with all Areas involved on Documentation process and Controls teams to implement appropriate corrective action and best practices.• In partnership with stakeholders, evaluate and perform an end-to-end analysis of the business' risk and control environment to identify significant gaps and weaknesses and determine root cause of control breaks• Ensure that Documents are properly designed, operating effectively, and essential to a proactive risk and documentation culture that leverages proven evaluation strategies and sound change management• Provide documentation support from one of biggest documentation Agency from MSC Brazil (Santos - POL x POD) to the Directors and team members.• Support and organize team meetings with all others Documentation Agencies from MSC BRAZIL, including gathering content, minute taking and ensure actions and share good practices between its other. Define and implement the storage workflow of every validated document. Ensure this workflow to make any document available to every user, as per matrix of distribution.• Ensure the required support to users in order the document review is done in due time.• Issue a regular (weekly) reporting (KPIs as per requirement from Project Management) and issue the inputs for the Monthly Report.• Work proactively to extend the good practices of the Document Management to all teams and new members.• Provide and propose continuous improvements to documentation processes• Ensure de completion of internal and externals reports• Define and implement the storage workflow of every validated document. Ensure this workflow to make any document available to every user, as per matrix of distribution. Show less * Serve as the primary point of contact to the assigned customer(s) regarding overall export customer service.* Work closely with customer handling all their export issues, investigating and analyze client complaints to identify and solve issue with Bookings and shipping instructions and coordinate it according to the flow of the shipment coordination process defined, so as to eliminate any lack of information and documentation, aimed at the shipment occurs without operational failures;* Coordinates sales orders from entry to delivery, ensuring the efficiency and effectiveness of the sales cycle and provides after-sales support according customer demands;* Demonstrate expertise in multiple functional areas of the Supply Chain with in depth knowledge of Export business, identifying and implement process improvements to reduce operating deficiencies and improve productivity across client services, providing general support to the service team to achieve a better result;* Creation and monitoring of occurrence / complaint records. A monthly report containing details on all customer complaints will be compiled so actions can be taken to improve our customer service.* Redirect phone calls and emails to responsible areas: the work also involves managing calls made by customers including new one who are interested to place new Bookings. The details will be documented and forwarded to the right sales channel to handle the new customers / lead;* Clarification of doubts related to the flow of Bookings internally: * Participate in visits to customers together with sales representative in order to align operational procedures and improve relationship with customers;* Planning of activities and tasks to achieve deadlines. Show less • Investigate and analyze client complaints to identify and solve issue;• Follow up of Booking status and make the Tracking of it, in case of any problems contact the customer and Sales department and take necessary measures.• Solve incoming requests from VIP Customer. Identify their needs and develop solutions to it.• Tracking and tracing export bookings.• Working closely with Sales Team and all other areas related to export process.• Provide detailed reports as per an agreed schedule (or on request), including management and account performance reports.• Participate in visits to customers together with sales representative in order to align operational procedures and improve relationship with customers.• Mitigate and drive escalations to fruition with the help of internal teams for the assigned customer base.• Control of internal files related to the Customer Service area. Show less

  • Deputy Finance Manager – Accounts Receivable

    Sept 2024 - now

  • Finance Coordinator – Accounts Receivable

    Jul 2024 - Aug 2024

  • Finance Coordinator – FP&A & Cost Control

    Feb 2024 - Jun 2024

  • Finance Coordinator – Accounts Payable Carrier

    May 2023 - Jan 2024

  • Finance Coordinator - Cost Control

    Dec 2022 - Apr 2023

  • Finance Coordinator – Cashier & MyMSC Support

    Aug 2021 - Nov 2022

  • Documentation Coordinator

    Mar 2019 - Aug 2021

  • Export Customer Service - Analyst

    Oct 2018 - Feb 2019

  • Export Customer Service - Junior Analyst

    Jul 2017 - Sept 2018

  • Export Customer Service - Assistant

    Oct 2015 - Jun 2017

  • Export Customer Service - Trainee

    Feb 2015 - Sept 2015