Kira Morgunova

Experience

• 

  Inditex

  Sept 2008 - Sept 2016

  Providing highest level of customer care Consistently ensuring the floor is fully stocked with merchandise according to the standards and reports. Support of the Visual commercial team in the store.Responsible budgeting, providing stockroom organisation and delivery process according to the standards, ensuring that all store processes are done correctly and within productivity standards.Working closely with Loss prevention department to meet shrinkage goals, overseeing store inventories and providing the highest level of accuracy when performing. Providing the proper training for all staff and recognising potential candidates for promotion Recruits, interviewing, developing and maintaining strong team members. Following all HR procedures (payroll, store coverage, budgeted hours, training). Organising all tasks relating to general services (maintenance, store orders, heating/cooling, music). Providing positive work environment, following H&S routines and all Zara company policies and procedures focusing on the Zara management principles. Show less Making sure that merchandising and image meet the corporate criteria. Communication about the section needs to Visual Commercial and Operations manager.Monitoring store sales and rankings. Supervising and authorising changes/orders of furniture and other elements of decoration/signage. Weekly communication of the timetables to the department team within legal deadlines. Allocation resources to every task according to actual needs Authorising team's vacations and monitoring attendance, daily sheets and security procedures. Organising all customer service activities: refunds, complaints Organising and managing recruiting, training, identifying candidates for potential program, assessing team. Check functioning of utilities, including lights, power and air conditioning. Check the functioning of safety elements. Communication with other departments and regional team Show less

  • Store manager

    Nov 2012 - Sept 2016

  • Manager of kid's department

    Sept 2008 - Nov 2012
• 

  Bershka

  Sept 2016 - now

  International Product Manager

  Understanding and identifying special needs by analysing and monitoring daily sales.Analysis of key figures (sales, sell-through, rates and stocks leftover) in order to optimise stock levels.Allocation of the collection adapted to the tastes of each country, store and customers.Customer behaviour analysis and competitor tracking.New openings, renovations and closures management.Constant communication with stores and area managers to make the stores more profitable.