Matthew Knight

Experience

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  Furman University

  Jun 2010 - Dec 2010

  Help Desk Specialist

  ● Responsible for answering the phone and handling walk-ins at the computer help desk.● Answered email questions about quota and functionality.● Answered general questions about computer software and technologies.● Assisted with multimedia set-up around campus.

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  Best Buy

  Apr 2011 - Oct 2014

  Geek Squad Consultation Agent (Computer Repair)

  ● Responsible for diagnosing computer problems and providing solutions to clients.● Responsible for repairing client computer issues pertaining to software or hardware.● Screen repair/replacement on select Apple and Android phones.

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  CGI

  Dec 2014 - Nov 2022

  ● Second tier of production support, serving as first escalation of issues that are out of L1 scope of work.● Role includes troubleshooting in the UNIX/Linux environment, utilizing Splunk and Cloudwatch to check logs for root cause investigation, and analyzing AutoSys logs for issue resolution.● Includes querying databases such as RDS, SQL server, PostgreSQL, and Netezza for data validation.● Involves experience with Tibco and Informatica for troubleshooting and resolution of issues.● Serves as shift leader for L1.5, being the primary resource for questions while troubleshooting. Show less

  • L1.5 Application Support - Shift Lead

    Mar 2018 - Nov 2022

  • L1 Application Support

    Dec 2014 - Mar 2018
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  RELEX Solutions

  Nov 2022 - now

  ● Handles version-related tasks, environment preparation for data validation, upgrade deployment, bug testing, and post-upgrade issue investigations (performance, business logic, and integrations).● Refines processes based on customer and team needs, streamlining upgrades and ensuring quality delivery.● Collaborates with developers on backend/frontend features and bug fixes.● Works closely with customer forecast and replenishment leaders to provide the best quality service and product.● Leads special projects: validation automation, application migrations, server allocation, etc.● Tools: RHEL, ABS, AWS S3 & Route 53, GitLab, Grafana Observe, Datadog, Honeycomb, Jira, Confluence, Python Show less

  • Senior Release Deployment Engineer

    Mar 2025 - now

  • Release Deployment Engineer

    Nov 2022 - Mar 2025