Yu Chieh (Kira) Chen

Experience

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  PacSoft Global BPO Solutions, Inc. (兆洋資訊集團)

  May 2015 - Jul 2016

  Chinese-English Translator

  Worked with the translation department of PacSoft Global BPO Solutions, Inc., which serves as the back office of North America Immigration Law Group. As a Chinese-English translator, my responsibilities included:1) Reviewing all resumes and supporting materials from the candidates who attempt to apply for their green cards. 2) Summarizing applicants' qualifications and candidacies based on the provided documents.3) Translating clients' messages from Chinese to English.4) Translating clients' success stories from English to Chinese.5) Replying applicants' emails in English and instructing them what they should do to get a free evaluation by our attorneys.6) Replying clients' English messages and answering their questions.7) Performing any other duties assigned by the manager. Show less

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  H-S Digital (弘昇數位)

  Jul 2016 - Jan 2017

  Business Representative

  Tasks:1. Direct and coordinate activities involving sales of game products and services.2. Resolve customer complaints regarding sales and service. 3. Develop constructive and cooperative working relationships with overseas business partners, and maintain them over time.4. Localize all game products and translate them from Chinese to English.5. Serve as the representative and negotiate with content providers about contracts. 6. Attend international game shows, market provided services, and find new business opportunities. Show less

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  長青資訊 CC TECH

  Mar 2017 - Jun 2019

  Senior Human Resources Specialist

  Tasks:1. Prepare or maintain employment records related to events, such as hiring, termination, leaves, transfers, or promotions, using human resources management system software. 2. Interpret and explain human resources policies, procedures, laws, standards, or regulations. 3. Hire employees and process hiring-related paperwork. 4. Inform job applicants of details such as duties and responsibilities, compensation, benefits, schedules, working conditions, or promotion opportunities. 5. Address employee relations issues, such as harassment allegations, work complaints, or other employee concerns.Work Activities:1. Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. 2. Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources. 3. Staffing Organizational Units — Recruiting, interviewing, selecting, hiring, and promoting employees in an organization. 4. Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.Work Context:- Electronic Mail — 100% responded “Every day.” - Telephone — 100% responded “Every day.” - Face-to-Face Discussions — 96% responded “Every day.” - Contact With Others — 75% responded “Constant contact with others.” Show less

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  奇迹科技股份有限公司

  Jun 2019 - May 2022

  Human Resources Manager

  Responsibilities:1. Develop and implement HR strategies and initiatives aligned with the overall business strategy.2. Bridge management and employee relations by addressing demands, grievances or other issues.3. Manage the recruitment and selection process.4. Support current and future business needs through the development, engagement, motivation and preservation of human capital.5. Develop and monitor overall HR strategies, systems, tactics and procedures across the organization.6. Nurture a positive working environment.7. Oversee and manage a performance appraisal system that drives high performance.8. Maintain pay plan and benefits program.9. Assess training needs to apply and monitor training programs.10. Report to management and provide decision support through HR metrics.11. Ensure legal compliance throughout human resource management. Show less

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  禾碩資訊股份有限公司

  May 2022 - Nov 2023

  Human Resources Manager

  【工作職掌 Responsibilities】《招募 Recruitment》：● 人才履歷審核、人才庫建立。Manage the selection process, review resumes and build a proper talent pool.● 招募流程制定：人力需求→人才推薦→人資面談→聘僱許可→入職作業→新人訓練。Build a recruitment process, including all the steps that from JD to NEO.● 招募平台經營：含形象官網、104、1111人力銀行平台內容更新。Periodically update the information on official website to improving company's brand image. ● 員工離職面談：含一對一深度訪談、勞資雙方權益說明、舉辦交接確認會議。Conduct exit interviews, explain responsibilities of employers and employees as per labor laws. 《薪酬 Payroll》：● 薪資核定與聘任書核發。Negotiate with approved applicants and issue offer letters. ● 薪資計算與考勤管理。Employee paycheck calculation and attendance management. ● 人事預算提報及員工福利實施。Plan and report HR budgets, maintain benefits program.● 薪資條創意設計。Creative design: E-pay slip.《教育訓練 Training》：● 舉辦教育講座：因時制宜(如疫情期間)，邀請心理博士前來提供職業倦怠改善、情緒照顧議題講座。Holding mental health lectures for employees to reducing occupational burnout.● 舉辦專業訓練：依公司需求辦訓，針對課程內容與學習成效擬定評核機制，以利後續訓練需求分析。Assess training needs to apply, monitor training programs and evaluate ROI of training. ● 導入工作特質測評系統：使用甘特圖依序完成導入進度，從人事提案到→全員施測皆親自規劃執行。Introduce Personal Personality Searching System for delegating tasks more effectively. 《績效管理 Performance Management》：● 試用考核追蹤。Track new employees' performances during the probationary period.● 績效輔導指引。Provide guidance to team leaders in creating Performance Improvement Plan (PIP). ● 研擬績效考核自評機制、執行結果彙整與分析。Develop a performance appraisal system that drives high performance.《員工關係 Employee Relations》：● 建立投訴服務中心，視個別員工議題提供所需的法律扶助與諮詢。Establish an e-consultation service to address grievances or other workplace issues.● 建立性騷擾防治辦法及申訴管道、依據現行勞動法令盡提醒告知義務。Develop and implement a work place harassment prevention policy.● 規劃員工福利以增進工作滿意度：如特殊節日獻禮、補班日出遊活動。Nurture a positive working environment, such as holding team-building activities.《其他 Others》：● 人力資源人員指導與培訓。Train HR assistants and specialists.● 依組織需求建立公司制度。Develop HR procedures aligned with the overall business strategy. Show less

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  1111人力銀行(1111 Job Bank)

  Jun 2022 - now

  職涯顧問

  提供履歷健診、面試、以及職涯相關諮詢服務。Provide individuals with the consultation services of careers, interviews and resume writing.

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  立瀅管理顧問有限公司

  Dec 2023 - Sept 2024

  Senior Human Resources Consultant

  ☆【招募】★ 履歷篩選、電話訪談★ 招募平台經營、人才庫建立★ 人資面談 (遠端/現場)★ 英文口試、外籍人才面談★ 運用AI設計中／英文版本招募EDM☆【教育訓練】★ 本國 & 外籍員工新人教育訓練★ 籌辦戴爾卡內基員工訓練課程 (含前置作業規劃、跟課、相關紀錄彙整與追蹤)★ 籌辦企業讀書會 (含風格定位、流程設計、暖身活動發想及演練、會後成效分析)

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  網銀國際股份有限公司

  Sept 2024 - now

  Senior Lead Recruiter