Richard Caleja

Experience

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  People On Internet (Internet Service Provider)

  Jan 2004 - Mar 2008

  IT Staff

  Install and configure ADSL modem and set up internet connection to the clients.Monitoring of clients and server internet connectionProvide end-user support via telephone and email Install and configure VOIPDocument problem, reasons, solution, and avoidance methods Work on Internet Content Management solutions to monitor users' activitiesCustomize policies and security permissions through windows environment. Ensure secured access and performance in all systems.Multi Language Installation in Windows and Microsoft productLocal Area Networking (LAN) Installation, Configuration, Troubleshooting, and Maintenance and preparation. Mas kaunti

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  English Network Global Bell

  May 2008 - Jan 2010

  Technical Support

  Monitoring of clients and server internet connection and backup.Monitoring VOIP devices connectivity and router.Support & help staff and clients in computers issues. Document problem, reasons, solution, and avoidance methodsInstallation of cables and other network peripherals.Troubleshooting computer

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  Telestudy Inc

  Jan 2010 - Jan 2011

  Technical Support

  Monitoring of clients and server internet connection and backup.Monitoring VOIP devices connectivity and router.Support & help staff and clients in computers issues. Document problem, reasons, solution, and avoidance methodsInstallation of cables and other network peripherals.Troubleshooting computer

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  Travellers International Hotel Group Inc (2947646Z)

  Jan 2011 - Jan 2023

  Supervise Data Center Associate on managing projects and BAU task Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.Research and recommend innovative, and where possible automated approaches for system administration tasks. Identify approaches that leverage our resources and provide economies of scale.Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.Maintain data center environmental and monitoring equipment. Mas kaunti Provide end-user support via telephone, email, remote-assistance and desk-side.Monitor and manage support using ticketing systemIdentify and troubleshoot a variety of technical issues, including PC configuration, password resets, printers, scanners, telecommunications equipmentCreating and management of user in Active Directory and Exchange ServerDeployment of computer software using SCCM (System Center Configuration Manager)Activation of Microsoft product using VAMTConfiguration of Microsoft exchange push mail Mas kaunti

  • Data Center Officer

    Jan 2018 - Jan 2023

  • Data Network Senior Associate

    Jan 2016 - Jan 2018

  • Data Network Associate

    Jan 2011 - Jan 2016

  • Helpdesk Junior Engineer

    Jan 2011 - Jan 2012