Vipin Kumar

Experience

• 

  Self Employed

  Jan 2005 - Aug 2005

  System Support Specialist

  work from home and office desktop repair and maintenance

• 

  GMT SYSTEMS

  Sept 2005 - Jul 2007

  Technical Team Member

  Provided on-site and remote support for software and network systems, ensuring high customer satisfaction.Assisted in configuring and troubleshooting networks to optimize connectivity.Resolved a diverse range of customer technical challenges, building trust and loyalty.

• 

  Growell Infosys

  Oct 2007 - May 2009

  Technical Support Specialist

  In my role as a Technical Support Specialist at Growell Infosys in Ernakulam, Kerala, India, I delivered on-site and remote support for software and network systems, ensuring high customer satisfaction. I assisted in configuring and troubleshooting networks to optimize connectivity, resolving a diverse range of customer technical challenges to foster trust and loyalty.

• 

  Muthoot Fincorp Ltd.

  Jun 2009 - Jun 2016

  In my role as an IT Support Engineer at Muthoot Fincorp Ltd. in Bengaluru, Karnataka, India, I was responsible for ensuring high system uptime and user satisfaction by providing end-to-end support for LAN/WAN networks. I diagnosed and resolved hardware and software issues, maintaining seamless IT operations. Additionally, I produced detailed procedural guides to standardize support processes, enhancing system performance and reliability through proactive maintenance and improving user satisfaction by consistently meeting SLAs and resolving technical issues promptly. Show less

  • Senior IT Support Engineer

    Apr 2011 - Jun 2016

  • IT Support Engineer

    Jun 2009 - Mar 2011
• 

  MUTHOOT PAPPACHAN TECHNOLOGIES LIMITED

  Jul 2016 - now

  • Senior Technical Lead - Database

    Apr 2023 - now

  • Deputy Manager IT

    Apr 2021 - Mar 2023

  • Assistant Manager- IT

    Apr 2018 - Mar 2021

  • Senior IT Support Engineer

    Jul 2016 - Mar 2018