Jeff Gardea

Experience

• 

  U.S. Department of Commerce

  Jan 1997 - Jan 1998

  International Trade Assistant

  Completed detailed and in-depth research of international trade markets for a high volume of Orange County companies. Interacted with representatives in embassies, and consulates in a number of countries. Provided assistance to the Network Administrator in LAN and PC troubleshooting projects. Successfully created the office website.

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  Yahoo

  Jul 1998 - Jun 2000

  Technical Support Representative

  Managed a variety of duties which included providing a high level of technical support to Yahoo! hosted website customers by both email and telephone. * Worked closely with business owners in building websites and resolving any problems or concerns. * Completed all monitoring of network health by using MRTG and WhatsUp Gold applications. * Coordinated the maintenance and organization of the CAT5 cabling and network operations center to house 500+ servers.* Achieved the office record for the most support emails sent out in one month. Show less

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  Extron Electronics

  Jan 2000 - Aug 2009

  Performed multiple IT functions for this manufacturer of video equipment with over 1,200 worldwide employees. Responsibilities included the accurate and timely audit of information system operations as well as measuring equipment usage to make new purchase recommendations. Evaluated user requests for technology in relation to the IT infrastructure of the company and present findings to the Vice President of IT. Managed licensing of over $1.5 million in fees. Actively involved in auditing vendor contracts and network software installations. Utilized Microsoft SCCM to perform software audits to resolve any licensing shortages. Oversaw and coordinated the removal of any unused software. Accomplishments:* Selected IT Help Desk System in compliance with company guidelines and trained 37 IT staff members creating a 35% increase in efficiency in Help Desk Operations.* Audited and redesigned IT department software/hardware request workflow process resulting in 20% increase in request efficiency.* Evaluated software upgrade proposals made by vendors by collecting the software requirements from the end users, resulting in significant software licensing cost savings of over $100k a year..* Interacted closely with IT Department developers and consultants on a variety of projects to enhance IT operations. Show less Directly accountable for the delegation of incoming tasks to a group of 4 team members. Provided detailed support to the sales, marketing, product, purchasing and distribution departments as well as handling all customer service related concerns. Conducted all direct training and supervised trouble tickets from beginning to completion. Evaluated staff and wrote weekly personnel reports including completed tasks, tasks in progress and a small performance evaluation. * Administered a Windows Media Server with Sonic Foundry application and encoded company marketing videos using the Windows Media Encoder. * Acted as a liaison in various areas including Web development, network administration and consulting. * Supervised an 800 workstation Windows 4.0 to Windows 2000 Professional migration and deployed over 600 new workstations.* Designed/instructed the building of a web based help desk system and implemented Microsoft RIS Server.* Began as a Network Support Technician in 2000. Show less

  • IT Analyst

    Jan 2005 - Aug 2009

  • Network Support Team Lead

    Jan 2000 - Jan 2005
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  Integrated Computer Technologies

  Jun 2010 - Sept 2011

  Senior Network Engineer/Project Coordinator

  Highlights:* Implemented a 3 host VMware vSphere ESXi 4.1 cluster using Cisco C210 Servers and EMC VNXe 3300 SAN.* Implemented a single host VMware vSphere ESXi 4.1 Cisco C210 server with Data Recovery, Update, VMware View plugins.* Managed over 15 projects that resulted in the successful implementation of Cisco Small Business Phone Systems, Cisco Servers, Cisco ASA firewalls and various Microsoft and Dell Server technologies.* Implemented VMware, Cisco UC500 Phone System and PRTG Network Monitor technologies under a tight deadline leading up to a technology showcase.* Demonstrated the ability to consistently exceed the customer's expectations.* Implemented an online project collaboration website to facilitate and enhance project related communications (basecamphq.com).Provided outstanding engineering and project coordination services to over 25 California based companies sized from 5 to 150 employees. Was acting escalation point for Desktop Support team. Also, enthusiastically coordinated and managed the implementation of new technologies acting as a customer service oriented Project Coordinator. Show less

• 

  QLAN Corporation

  Sept 2011 - Jan 2014

  Network Engineer

  Provide excellent Microsoft Windows Server, PC and Network Support to 50+ Orange County companies.

• 

  Soka University of America

  Jan 2014 - now

  Currently manage at team of outstanding, highly-motivated systems administrators using various technologies: HP Blade and Rack Mount Servers, Flash Array Storage by PureStorage and Tegile, vSphere 6.0, ESX 5.5-6.0, Unidesk Virtual Desktops, Microsoft AD + Windows Servers. * Support Server and Storage Infrastructure for the entire university.* VMware ESXi 6.0 Hosts + PureStorage, Tegile, EqualLogic and Exagrid Storage Arrays.* Maintain VMware Horizon View 6.0 virtual desktop infrastructure (VDI) + Unidesk* Software solutions used: Veeam Backup, VeeamOne, WhatsUp Gold,Microsoft Windows AD Environment, All Versions of Microsoft Windows Server, SQL, etc.

  • Systems Infrastructure Manager

    Jan 2017 - now

  • Systems Administrator

    Jan 2014 - Jan 2017