Francisco Sanoja CH.

Experience

• 

  Venequip, S.A.

  Feb 2006 - Sept 2006

  Inventory Analyst
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  Repuestos y Servicios Mara

  Feb 2008 - now

  Company owner
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  Venequip, S.A.

  Sept 2012 - now

  Accountable for part sales and service forecasts.• Ability in communication and relationship skills that improve problem solving and analysis expertise. Building and using business skills and develop leadership competency to increase sales on parts and services.• Lead product problem management for developing dealer post-sale customer contact strategy• Generate benefits throughout the product life using the quality and new technology of CATERPILLAR in our customers.• Development and implementation of local marketing strategies to build and maintain partnerships with ending users, focused on customer satisfaction on sales program VENEQUIP in Valencia-Venezuela.• Build and maintain partnerships with ending users focused on customer satisfaction Show less Advise and support the sales force through product knowledge and sales strategies , be the Caterpillar-Dealer communicational way to adapt Caterpillar sales programs to the local market, develop and implement our own sales campaigns to stimulate parts sales , this in order to encourage the achievement of objectives set in the parts national parts and service budget• Multilayer management skills, customer service, trainer for the salesforce, and a successful track record as a salesperson, team leader, and a project developer focused on quality and product profitability• Specialized on CATERPILLAR UC (undercarriage), GET (Ground Engaging Tools), hydraulics products, PM (Preventive Maintenance) products and Batteries, PowerTrain, DriveTrain,• Advising the branch managers on any part product assigned, future trends, and matters that may effect the efficiency of the branch or quality of customer service provided• Connection person between CATERPILLAR, VENEQUIP branches, and costumers, in product support- Great skill in negotiation, building consensus, and achieving compromise.• Expert as a trainer on CTS software and on-site undercarriage measurements• Experienced on implement hose and coupling shops in the different branches and customers on-site • Expert in CATERPILLAR’s software and web pages, such as; ANTARES, SIS, GET SELECTOR, REMAN, SIMS, TMI.and specially on CTS (custom track service) • Knowledgeable on CATERPILLAR’S processes, systems, and methodologies.• Specialized using different CRM software reporting capabilities like Cognos, and Business Objects to identify trends that help identify sales opportunities and customer behavior.• Experienced on preparing the logistics of Seminars and Meetings• Profficient at developing win-win solutions for customers needs Show less

  • Parts Manager

    Sept 2016 - now

  • Parts and Service Specialist

    Sept 2012 - Sept 2016
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  Deleiticos

  Oct 2015 - now

  Business Owner

  mass manufacturing industry fast food