Shubham Nikanke

Experience

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  Neeyamo

  Aug 2019 - Jan 2023

  Developing a comprehensive understanding of changing business trends, market regulations, and products and client offeringsI was actively participating in regional new business RFP, business meetings, and provision of updates to senior management and client services teamsAnalyzing the needs of the organization including developing the project process as it relates to the needs of the organization andavoiding interruption of business functionsHandle escalated customer complaints/requests and ensures they are all resolved with high quality and customer satisfaction levelInitiating volume-related connections to understand the volumetrends. This helps in anticipating the incoming volume, which inturn helps in resource planningPresenting organization updates and recommendations to keystakeholders and various levels of leadershipIdentifying areas of improvement and sharing the best practicesfor process improvementLeading and influencing project team discussions, decisions, anddirection for a specific business process area of expertise Show less Being the primary point of contact for clients. Process and execute client requests (within a span of 2 hours). Answer queries regarding product/ services, processes and if required direct them to the account managerCoordinate with internal teams to ensure timely fulfillment ofverification requestsMaintain trackers and reports for client interaction. The frequency of these connections are predefined basis of volumetric and strategic importanceSupport organizational growth by providing strategic clientdirection and maintaining relationships with the existing clientsConducting business reviews to ensure clients are satisfied withthe products and servicesHandling customer complaints and working towards resolution of issues. (via emails, the client connects or in-person meetingsGoing the Extra mile to ensure that all the processes deliver percustomer requirements. Notifying the customer in case of delivery failures along with Operational plans to mitigate the situation Show less

  • Implementation and Product Management-Team Lead

    Oct 2021 - Jan 2023

  • Associate Team Lead

    Aug 2019 - Sept 2021
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  Prismforce

  Jan 2023 - now

  Associate Implementation Manager