Tremaine Jackson

Experience

• 

  IBM/State Farm

  Jan 2013 - Mar 2013

  AERO Installer

  Tasks include but are not limited to: taking an inventory of equipment shipped, removing old workstations and replacing them with new workstations and peripherals (monitors, printers, AIO), updating the inventory web site and shipping back the old equipment. Servers and old UPSs are also be removed. As an installer I have an understanding of networking and I have workstation installation skills, broad Windows OS, NT/2000/XP knowledge, experience in loading software and customization.

• 

  Digital Connections, Inc.

  Apr 2013 - Jul 2013

  Cable Technician

  I am apart of a team installing telecommunications cabling infrastructure that consists of a number of standardized smaller elements in a new construction building. As a cable technician I have experience with pulling copper and fiber cabling Copper/Fiber terminations. I also have experience with systemax/comscope cable and set up of server racking.

• 

  Ibml

  Jul 2013 - now

  Deliver and maintain the evolving training and education function for IBML customers and interdepartmental liaison for training and information. Maintain a thorough working knowledge of all IBML proprietary and IBML application related software as well as certain aspects of the mechanical and electronic functionality of all generations of the ImageTrac scanners. Responsible for resolving customer's issues as they arise from phone calls and e-mails on IBML's 24 hour help desk. Maintain a thorough working knowledge of all IBML proprietary and IBML application related software as well as certain aspects of the mechanical and electronic functionality of all generations of the ImageTrac scanners. Provide second level support to all IBML and third party service personnel in diagnosing and resolving difficult service problems.

  • Technical Trainer

    Aug 2014 - now

  • Technical Support Specialist

    Jul 2013 - Aug 2014