Rajesh Nayyar

Experience

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  Groz-Beckert Asia

  Jul 1999 - Dec 2015

   Led the setting up of administrative infrastructure of new sales office catering to north, east and west Indian markets. Reporting to Director – Sales, supported a team of 15 sales executives and managed business functions such as financial accounting, imports processing, employee expense processing, customer receipts processing, filing statutory returns, procurement, budgeting, IT support, quality assurance, personnel management, asset management, event handling and general administration.  Implemented continuous improvement projects such as: 5S (place for everything and everything at its place) – led to standardisation of business elements such as document filing and archiving, identification and marking a place for everything, leading to easy traceability and efficiency. .  Documented Standard Operating Procedures for all business functions at sales office – Led to defining and measurement of key process indicators for various functions such as goods receipt, imports processing, accounts payables processing, accounts receivables processing. Helped company in making business functions person independent. Prepared capital and operative planning in coordination with central planning and optimized its spending.Functional Responsibilities Financial Accounting: Managed accounting function related to vendors, customers, employees, account receivables, account payables in SAP-FI module, cash and bank transactions. Managed processing of Import consignments  Managed month end and year end closing activities.  Managed procurement function related to Sales office requirements. Prepared sales office capital and operative planning budgets. Provided IT infrastructure support related to hardware & software.  Timely deliverables to external and internal customers. Managed contracts related to vendors and customers Asset management and tracking Show less  Headed IT Service Management of manufacturing facility having 1200 employees. Provided IT infrastructure support for 150 desktops, 50 laptops, 60 printers, barcodes and other peripheral devices. Provided 2nd level support to internal IT users. Reporting to Vice President – IT. Ensured uninterrupted IT support to production process by providing 24/7 service to more than 150 IT users on production floor. Managed ITIL compliant BMC A/R remedy system for efficient management of user Incidents and requests ensuring user satisfaction. Periodically reviewed IT services key process indicators for customer satisfaction and followed PDCA for deviations with IT teamFunctional Responsibilities Managed a team of two hardware and network engineers by assigning and reviewing Incidents and tasks on daily, weekly and monthly basis. Processed and closed around 20 incidents and requests on daily basis. Provided 2nd level support to users locally and four regional offices using BOMGAR Representative Console. Coordinated with central IT support at Germany Prepared capital budget for IT requirements of internal customers Managed procurement and vendor management.  Managed regular follow up with vendors for various issues like deliveries, payments, maintenance contracts, Insurance and meetings with them for resolving service issues Managed IT asset / Inventory management and tracking Provided training to IT users for new implementations and MS office to production trainees. Show less  Headed quality assurance group responsible for defining and implementation of quality standards for all key result areas (KRAs) of IT like software development, network and database administration, IT service management, IT security etc. Supported the development of standards for all phases of SDLC such as feasibility study, functional specification, coding, inline documentation, testing and configuration management.  Planned and implemented various continuous improvement projects for IT like printing cost reduction (able to reduce printing cost by 15% in one year), backup media movement and recovery (increased reliability of backup media), 5S (increased traceability and optimised inventory in IT), user rights management (timely user rights assignment and revocation), software quality assurance (increased reliability of software applications, efficient software change management).  Managed all stages of manual software testing like unit testing, acceptance testing, integration testing, and system testing on various platforms like SAP-ABAP, Visual Basic, Power Builder, TCL/TK and Foxpro.  Generated test cases and test plans for various software projects. Show less  Full Software Development Life Cycle (SDLC) experience such as feasibility study of projects, cost benefit analysis, requirement analysis, prepared project plans, managed development teams, tracked project status with corrective action, prepared test plans, software tested at all stages, peer reviews, end user documentation and training and followed complete PDCA cycle for continuous process improvement. Worked closely with business and IT stakeholders, gathered functional and non-functional user requirements and generated documents like Business Requirement Document (BRD), System Requirement Specifications (SRS), Functional Specifications Document (FSD), Project Plans, Test Plans. Facilitate optimum internal communications by serving as liaison between business and technical stakeholders like vice presidents, sales directors, business managers and technical teams. Designed and implemented multiple software projects as team lead. Worked on many software development tools, such as Visual Basic, SAP-ABAP, Power Builder and handled all SDLC phases as per defined quality standards. Proactively contributed to several implementation projects in business domains such as HR, Sales & Distribution, Materials Management, Finance and sub business areas such as Sales Planning, Sales Indenting, Payroll system, Time management, SAP queries, SAP sales and finance reports, Material Ledger optimization. In depth knowledge of managing payroll system of 1200 employees. Show less

  • Business Office Executive

    Oct 2013 - Dec 2015

  • IT Service Management Executive

    Jan 2007 - Sept 2013

  • IT Quality Assurance head

    Jul 2006 - Sept 2013

  • Business Systems Analyst - Team Lead

    Jul 2001 - Jul 2013

  • Programmer Analyst

    Jul 1999 - Jul 2001
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  Sachin Steel Inc.

  Aug 2017 - now

  Office Manager

  Inventory Management, Export and Import Process Management, Office Management, IT Support