Nina Sintsova

Nina Sintsova

Followers of Nina Sintsova173 followers
location of Nina SintsovaCracow Metropolitan Area

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  • Timeline

  • About me

    Customer Operations Specialist Deal Management w Shell

  • Education

    • Dnipropetrovsk National University

      2005 - 2010
      Master's degree Ecology and environmental protection
    • Uniwersytet Wrocławski

      2010 - 2012
      Magister Ochrona środowiska
  • Experience

    • InPost

      Dec 2012 - May 2013
      • Technical Support

        Mar 2013 - May 2013
      • Customer Service Specialist

        Dec 2012 - Feb 2013
    • Shell

      Jun 2013 - now

      • contract management support, execution contract legal and fiscal requirements, reviewing contract performance as part of SCM process (DocuSign, CICAF)• setting up and maintaining end to end pricing data: confirming pricing, managing price changes, implementing rebates and charge backs, investment deals, invoice accuracy, and resolving pricing related errors and disputes (SAP R/3, internal pricing management tools)• maintaining sales hierarchy, contract registers and banding adherence, setting up and amending Customer master data (Sales force, Customer Setup and Amend tool)• product life-cycle data management – maintaining inclusions, exclusions and listings of products in support of PLM and Customer specific requirements• maintaining master data integrity• preparing reports and make necessary analysis for Business and for specific Customer's requests• provide customers support with Shell branded eCommerce platforms• acting with existing Standard Operating Procedures, and created new ones• work in multicultural environment, dealing with stakeholders from various teams/countries• took part in cross-team projects, act as a Focal Point• knowledge sharing - provided trainings for new joiners, created operational instructions for stakeholders Show less • first point of contact for Customers, support for Business• resolve Customer requests received via e-mail or phone according to agreed service levels and service standards• take ownership for the end-to-end customer inquiry which may require engaging other partners across the service chain• coordinate the whole order-to-delivery process• work with or contribute to various business interfaces on next generation eCommerce tools with the aim to make it easy to do business with Shell via the digital channels Show less

      • Customer Operations Specialist Deal Management (EMEA)

        Dec 2017 - now
      • Customer Operations Specialist

        Jan 2016 - Nov 2017
      • Customer Account Specialist

        Jan 2015 - Dec 2015
      • Customer Service Professional

        Jun 2013 - Dec 2014
  • Licenses & Certifications

  • Volunteer Experience

    • asysta gości zagranicznych

      Issued by Wrocław Global Forum 2012 on Jun 2012
      Wrocław Global Forum 2012Associated with Nina Sintsova
    • wsparcie służb medycznych, pomoc tłumaczeniowa

      Issued by Wolontariat Miast Gospodarzy UEFA EURO 2012 on Jun 2012
      Wolontariat Miast Gospodarzy UEFA EURO 2012Associated with Nina Sintsova
    • praca w biurze zawodów

      Issued by XI Cracovia Maraton on Apr 2012
      XI Cracovia MaratonAssociated with Nina Sintsova
    • praca w biurze zawodów

      Issued by X Cracovia Maraton on Apr 2011
      X Cracovia MaratonAssociated with Nina Sintsova
    • praca w biurze zawodów

      Issued by XI Mikolajki World Dance Week on Dec 2011
      XI Mikolajki World Dance WeekAssociated with Nina Sintsova
    • NOC Assistant

      Issued by European Games Kraków - Małopolska 2023 on Jun 2023
      European Games Kraków - Małopolska 2023Associated with Nina Sintsova