Nina Sintsova

Experience

• 

  InPost

  Dec 2012 - May 2013

  • Technical Support

    Mar 2013 - May 2013

  • Customer Service Specialist

    Dec 2012 - Feb 2013
• 

  Shell

  Jun 2013 - now

  • contract management support, execution contract legal and fiscal requirements, reviewing contract performance as part of SCM process (DocuSign, CICAF)• setting up and maintaining end to end pricing data: confirming pricing, managing price changes, implementing rebates and charge backs, investment deals, invoice accuracy, and resolving pricing related errors and disputes (SAP R/3, internal pricing management tools)• maintaining sales hierarchy, contract registers and banding adherence, setting up and amending Customer master data (Sales force, Customer Setup and Amend tool)• product life-cycle data management – maintaining inclusions, exclusions and listings of products in support of PLM and Customer specific requirements• maintaining master data integrity• preparing reports and make necessary analysis for Business and for specific Customer's requests• provide customers support with Shell branded eCommerce platforms• acting with existing Standard Operating Procedures, and created new ones• work in multicultural environment, dealing with stakeholders from various teams/countries• took part in cross-team projects, act as a Focal Point• knowledge sharing - provided trainings for new joiners, created operational instructions for stakeholders Show less • first point of contact for Customers, support for Business• resolve Customer requests received via e-mail or phone according to agreed service levels and service standards• take ownership for the end-to-end customer inquiry which may require engaging other partners across the service chain• coordinate the whole order-to-delivery process• work with or contribute to various business interfaces on next generation eCommerce tools with the aim to make it easy to do business with Shell via the digital channels Show less

  • Customer Operations Specialist Deal Management (EMEA)

    Dec 2017 - now

  • Customer Operations Specialist

    Jan 2016 - Nov 2017

  • Customer Account Specialist

    Jan 2015 - Dec 2015

  • Customer Service Professional

    Jun 2013 - Dec 2014