Md. Ashiful Islam

Experience

• 

  Grameenphone Ltd

  Aug 2014 - Nov 2015

  Customer Service Manager
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  Air Galaxy Limited

  Dec 2015 - Feb 2018

  Cargo Operation Agent

   Make the proper cargo load plan to use maximum capacity of the flights. Take part in ramp handling activities to unload and load cargo. Ensures all data has been entered and updated into cargo systems. Attend to telephone calls, action telexes, emails, faxes and maintain records, files, documents for administrative/reference purposes. Notify officially the cargo arrival information, to Freight forwarders / agents/ direct customers to ensure the cargo does not stay under airlines custody, avoid damages and for space availability at the warehouse. Co-ordinate with GHA/Space Control/ware house/ramp staff & outstation offices to meet all operational, sales & services requirements Collect complaints/claims letters from customers, co-ordinate with GHA's and forward to Head Office for processing to provide customer service Show less

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  Qatar Airways

  Mar 2018 - Mar 2019

  Executive Cargo Operation

  • Take part in cargo acceptance, weighting, measuring and ULD preparations.• Make the proper cargo load plan to use maximum capacity of the flights. Unsure the ULD preparation as per loading instruction. • Take part in ramp handling activities to unload and load cargo. Execute the post flight activities i.e. sending telexes, mails, manifesting, etc. • Ensures all data has been entered and updated into cargo systems. • Provide customer services and update them in any changes and maintain records, files, documents for administrative/reference purposes. • Co-ordinate with GHA/Space Control/ware house/ramp staff & outstation offices to meet all operational, sales & services requirements. Show less

• 

  Thai Airways International

  Mar 2019 - Aug 2021

  Sr. Executive-Cargo Operation

  • Take part in cargo acceptance, weighting, measuring and ULD preparations.• Make the proper cargo load plan to use maximum capacity of the flights. Unsure the ULD preparation as per loading instruction. • Take part in ramp handling activities to unload and load cargo. Execute the post flight activities i.e. sending telexes, mails, manifesting, etc. • Ensures all data has been entered and updated into cargo systems. • Provide customer services and update them in any changes and maintain records, files, documents for administrative/reference purposes. • Co-ordinate with GHA/Space Control/ware house/ramp staff & outstation offices to meet all operational, sales & services requirements. Show less

• 

  Turkish Cargo

  Sept 2021 - Dec 2022

  Cargo Operations Officer
• 

  Oman Air

  Jan 2023 - now

  Assistant Manager - Cargo Sales