Jeff Goodrich

Experience

• 

  Fast Enterprises, LLC

  May 2013 - now

  ‣ Lead a team of 6 developers in building a new customer-facing web portal for the Ohio Department of Taxation‣ Organize and define business requirements for new self-service functionality that will be made available to Ohio taxpayers‣ Lead sessions in gathering requirements, documenting business needs, and guiding business decisions‣ Consult client on best practices for optimized user experience, meeting statutory requirements, and maintaining peak system performance and maintainability‣ Review code for ensuring best practices, identifying bugs, and optimizing system performance‣ Identify business practice changes to ensure end-user buy-in and ensure that proper training occurs before system go-live Show less ‣ Led teams of 8+ developers for the Indiana State Department of Revenue‣ Oversaw design and development of taxpayer portal for 6 million + Hoosiers‣ Designed user interactions for functionality for a variety of users for business and individual taxpayers‣ Developed navigation tools to better guide taxpayers through return filing, payment submissions, and other essential functionality‣ Worked with UX/UI consultants to improve the usability of customer's web portal‣ Led development and design for return processing for a variety of taxes from sales taxes to individual income tax‣ Identified improvements in business processes to assist the client in increasing user productivity and focusing on essential tasks Show less ‣ Led team of 4+ developers and 4 client business analysts in implementing and maintaining software to meet client needs‣ Oversaw development to ensure best practices, proper configuration, and optimize system performance‣ Designed and implemented improved workflows to ensure optimized user experience and productivity‣ Worked on-site with the Finland Tax Authority to implement GenTax software for a new nationwide tax system‣ Implemented customized site solutions using VB.Net, MS SQL, and GenTax Show less

  • Production Support Manager

    Dec 2023 - now

  • Implementation Consultant Team Manager

    Aug 2022 - Dec 2023

  • Implementation Consultant Team Manager

    Sept 2018 - Jul 2022

  • Implementation Consultant Team Manager

    Apr 2015 - Sept 2018

  • Implementation Consultant

    May 2013 - Apr 2015