Jill Barville

Experience

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  General Dynamics Itronix

  Jan 1996 - Mar 2011

  Technical Writer

  Wrote customer facing technical documentation to explain products and procedures. I handled the document life cycle from start to finish. This included:- interviewing SMEs for content- photographing products and procedure steps- performing necessary digital graphic manipulation in PhotoShop- writing instructions and product explanations- laying out documents and preparing for both print and electronic output- managing foreign language localization

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  Barville Communications

  Jan 2007 - Feb 2016

  Owner - Communications Consultant, Writer

  Wrote magazine and newspaper articles, technical documentation and business and public relations copy. Projects included:• Executive-level ghost writing• Award applications• Franchise setup documentation• Software and hardware end user documentation• Business process planning and documentation• Development documentation• Project Management• Website content• Hundreds of published articles: health and medical, business, human interest, profiles, event and non-profit coverage. Show less

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  ViVo Publications Group

  Feb 2007 - Dec 2008

  Contributing Writer

  Wrote magazine articles on assignment for Prime, Catalyst and Building Magazines, including multiple cover stories and content covering everything from health and grandparenting to business culture and personality profiles.

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  Spokesman-Review

  Jun 2007 - Feb 2017

  Columnist and Correspondent

  My "That's Life" column about families, life and everything else ran in the Spokesman-Review (SR) 7 section for three years. Prior to that my "Front Porch" column ran in the SR Valley Voice for three years.As a correspondent I wrote personality and business profiles, medical stories and a wide range of neighborhood news and human interest articles. I also covered the Christmas Bureau for three seasons.

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  Spokane Publishing, Inc.

  Jul 2008 - Oct 2008

  Contributing Writer
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  Softechnologies Inc. (Contractor)

  Sept 2009 - Dec 2011

  Technical Writing Consultant

  Provided technical writing and editing services including software and hardware end user guides, quick starts and other technical documentation as needed.

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  2nd Watch

  Feb 2016 - Oct 2018

  While at 2nd Watch I've worked in Managed Cloud Services and Product Development to help this fast-growing company implement solutions, streamline operations and execute stellar customer support. My responsibilities frequently shift to provide the greatest business value.Responsibilities included:- Implementing IT Service Management (ITSM) tools and integrations following ITIL best practices- Working with cross-functional teams to gain operational efficiencies through development, automation and business process improvements- Managing knowledge management content migration between tools- Creating, editing and standardizing process and tool documentation- Serving as a Subject Matter Expert (SME) on knowledge management tools and the Managed Cloud ITSM Platform- Providing agile product owner input to development and automation SCRUM teams- Contributing to contracts, RFI and RFP responses and audit documentation- Creating and editing customer-facing documentsSkills:- Business analysis- Software implementation and support- Strategic planning and prioritization- Interviewing stakeholders to identify and address gaps- Writing and editing for technical and non-technical audiences in a variety of mediums- Document control- Agile product ownership- Adept at learning and pivoting quickly- Proven ability to work well with cross-functional teams, customers, partners, stakeholders and all levels of personnel within a company to, "get the right stuff done"- Skilled at infusing good humor and positive energy into every day Show less

  • Project Implementation Manager

    May 2018 - Oct 2018

  • Product Manager

    Jun 2017 - May 2018

  • Platform Services Project Manager

    Aug 2016 - Jun 2017

  • Operations Process Manager

    Feb 2016 - Aug 2016
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  Nuvodia

  Nov 2018 - May 2021

  Scrum Master, Agile Coach and Test Manager, contracted to Avista Utilities

  As a Scrum Master, Agile Coach and Test Manager I worked with multiple application delivery teams at Avista Utilities in a scaled Scrum environment. Additionally, I provided front-end Azure DevOps support to users throughout the Enterprise Technology department.

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  ClearDATA

  Jun 2021 - Jun 2023

  Sr. Program Manager