Babatu Hansen

Experience

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  Harris Teeter

  Jun 1994 - Nov 1996

  Bakery Manager

  Led Design efforts to revitalize pastry and breads product mixManaged a team of 25 bakery department employeesLaunched 15 new products with 2 years

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  US Airways

  Nov 1996 - Oct 2003

  Flight Attendant

  -Service over 3,000 customers on more than 48 flights a month. -Perform wine steward responsibilities to customers which includes complimentary service as well as retail wine sales-Manage service of a 7-course meals in less than 2 hours to more than 30 First Class and Business Class customers -Offer concierge services for our international customers in foreign cities

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  Bob Evans

  Oct 2003 - Feb 2006

  Manager

  Assistant General Manager-Mentor assistant managers in the operation of a multi-million dollar operation by organizing and maintaining shift operations-Create and implement programs to all managers in improving customer service survey scores-Manage and maintain account liabilities for restaurant operations-Conduct exit reviews and termination hearings for general staff-Conduct weekly and monthly reviews on maintenance standards and implement corrective actionsAssistant Manager-Manage daily responsibilities for inventory supply to ensure retail establishment can meet demand-Produce weekly forecast for food and related products averaging $10,000-Achieve daily performance goals of labor dollars, inventory supply which result in quarterly profit reporting -Create weekly work schedules for crew of more 30-Achieve district recognition for maintaining balance of sales dollars versus receipts with minimal overage or shortage-Implement and train team of more than 80 on new menu rollouts Show less

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  Darden Restaurants

  Feb 2006 - Mar 2016

  Training Manager-Conduct training and design training plans for all new hires in restaurant-Prioritize and assign new menu roll out responsibilities with management team-Manage staffing distribution by constructing all work schedules-Manage all interview and new hire orientations for restaurant team of 65Division Culinary Captain-Conducted training with Longhorn Director of Culinary and Beverage to learn new recipes, culinary procedures and instruct and implement practices to the Senior Vice Presidents and Director of Operations -Managed and communicated divisional performance reporting to Darden Headquarters, including trend performance, and process improvement activities.-Contain food cost goals by managing weekly performance with regional employees.Kitchen Manager-Led management in the operation of a multi-million dollar operation by organizing and maintaining shift operations-Create and implement programs to all managers in improving customer service survey scores-Manage and maintain account liabilities for restaurant operations -Organize and facilitate employee meetings pertaining to menu changes and customerservice surveys and issues -Conduct exit reviews and termination hearings for general staff -Conduct weekly and monthly reviews on maintenance standards and implementcorrective actionsFront of House Manager-Manage service team to consistently deliver quality customer service -Increase CSI from lowest score in region to top 2% in Company within 2 months-Implement new training procedures to effectively and correctly take guests orders anddeliver foods correctly to our guestsBar Host Manager-Manage daily responsibilities for inventory supply to ensure retail establishment can meet demand-Produce weekly forecast for food and related products averaging $10,000 -Achieve daily performance goals of labor dollars, inventory supply which result inquarterly profit reporting Show less

  • Restaurant Manager for Olive Garden

    Jan 2013 - Mar 2016

  • Staffing and Training Manager

    Feb 2006 - Jan 2013
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  Air Fayre

  Mar 2016 - Nov 2016

  Senior Manager, Internal Operations

  Lead internal airline catering department operations for a team of more than 200. Departments of oversight include: Beverages, Equipment, Sanitation, and Food.Manage 11 direct reports and am responsible for deliverables of each departments goals. Oversee internal operations by establishing organizational directives, policies and procedures.Lead customer satisfaction evaluation through management and analysis of customer operation flight comments.Lead and ensure waste and reuse compliance for all domestic and international flights. Partner with transportation teams to ensure effective processing catering products for flights to support on-time departures. Show less

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  NBCUniversal Media, LLC

  Jan 2017 - Aug 2018

  Service Manager

  Assist with the overall operation of a multi-million dollar operation. I manage a kitchen staff of approximately 50 people and a front of the house staff of approximately 155. My primary focuses are to keep food costs and labor objectives in line with the operation of the theme park. Focus on guest complaints and recovery, staffing and training needs for both the front of house and back of house. Assist with training ideas and pass those onto the training and development team at Universal Studios. Show less

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  Universal Studios Hollywood

  Aug 2018 - Feb 2020

  Assistant Manager of Operations
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  Los Angeles Unified School District

  Feb 2020 - now

  Advise supervisors and employees regarding policies and procedures; changes of assignments; disciplinary actions; and other personnel matters. Conduct reasonable accommodations meetings with employees request to return to work after a medical leave of absence. Advice compliance with leaves of absences in accordance with State and Federal laws including FMLA, CFRA, workman’s compensation, and pregnancy disability. Investigate all employee complaints of harassment, or discrimination filed with the company and initiate appropriate actions. Conduct investigations pertaining to employee disciplinary problems and provide appropriate recommendations, document discipline including Notice of Unsatisfactory Service and Skelly packets. Maintain records on disciplinary actions and discrimination complaints. Show less

  • Human Resources Representative

    Sept 2022 - now

  • Food service training specialist

    Dec 2020 - Sept 2022

  • Property Manager

    Feb 2020 - Dec 2020