Anupam Francis

Experience

• 

  ITC Limited

  Apr 2013 - Jun 2013

  Management Intern - KITES 2013
• 

  Flipkart

  Apr 2014 - Nov 2016

  Responsible for identifying revenue leakages and implementing processes and engineering changes to plug them. Interface between engineering and finance teams for the development, testing and maintenance of in-house accounting applications.- Managed development of Marketplace Debtors system by gathering functional requirements, collaborating with engineering, testing developments and training users- Led the initial Revenue Assurance activity for Instakart by performing process-mapping, standalone validations of revenue drivers and establishing SOP for external billing- Won award for managing implementation of accounting system separation for Instakart corporate spin-off- Personally developed multiple scripts using Python and MySQL to automate daily activities- Conducted numerous analyses on large data sets, resulting in actual cash recoveries and minimizing risk Show less - PO Price Compliance Policy a) Implemented PO Price Compliance Policy across all categories for Retail Procurement b) Educated BD teams on need for policy and charted out the process for managing compliance c) Interacted closely with AP team to manage handling of non-compliance cases d) Conducted RCAs on price variance for exceptional cases to ensure process integrity- Contract Management System a) Completed roll-out of Contract Management System for Retail Procurement b) Identified & implemented new margin structures c) Worked closely with multiple Engineering teams to ensure POs were generated correctly d) Interacted with BD teams to encourage adoption of Contract Management System Show less

  • Asst. Manager - Process Control Group

    Apr 2015 - Nov 2016

  • Management Trainee - Controllership - Process Control Group

    Dec 2014 - Apr 2015

  • Management Trainee - Business Finance - SCM

    Apr 2014 - Nov 2014
• 

  Ola (ANI Technologies Pvt. Ltd)

  May 2017 - Feb 2019

  Product Manager – Partner Fraud (Trust)Owner of the entire partner penalization platform for Indian & International businesses, having direct recovery of INR 2.3 crore/month, and category detection owner for the point-to-point city-taxi and bike businesses• Implemented configurable penalization platform for Indian and International businesses, incorporating new actions such as warnings and temporary off-roads; reduction in burn by 40%, rule onboarding TAT from 2 days to <10 minutes• Constructed the lifecycle management framework for actions – real-time state management of partners involved in fraud, with appropriate action configured and triggered with no manual intervention• Revamped allocation prevention features, leading to 5x preventive actions, reducing fraud incidents by 56%; built configurability and multiple window support, reducing go-live TATs for new geographies from 3 days to <10 minutes• Drove the exercise of migrating the entire partner base to secure app versions, shutting down exposed endpoints, eliminating the issue of partner account takeover – reduced loss from peak of INR 8L/week to zero Show less

  • Senior Product Manager

    Oct 2018 - Feb 2019

  • Product Manager

    May 2017 - Sept 2018
• 

  Microsoft

  Mar 2019 - now

  OneDrive & SharePointMulti Geo:- Own the ODSP platform for M365 Multi Geo, a premium offering for enterprise data residency. - Drove platform improvements to address key customer pain points around compatibility and read-only times. - Supported key Microsoft launches from a Multi Geo perspective, and performed independent data analysis to identify product opportunities.SPO tenant rename:- Own the tenant rename feature which allows customers undergoing rebranding, mergers, acquisitions, divestitures to change their domain in all URLs.- Delivered the GA release of the standard rename offering, monitored feedback, worked with internal partners, resulting in strong usage of the feature. - Ideated, proposed, and delivered the premium rename offering from conception, through preview and now GA, opening up new premium revenue opportunities. Show less

  • Senior Product Manager

    Sept 2022 - now

  • Product Manager 2

    Mar 2019 - Aug 2022