Wagdy Zarif

Experience

• 

  GB Corp

  Feb 2010 - now

  • Responsible for the performance of quality control team (engineers and technicians) in all passenger cars service centers.• Prepare the monthly quality control reports, presentations and BI dashboards.• Measure and analyze the technical performance of service team, and set the action plan according to the results.• Evaluate the performance of quality control team (engineers and technicians) on monthly basis.• Responsible for the improvement and development plan for the quality control department.• Motivate, organize and encourage teamwork within the workforce to ensure productivity targets are met or exceeded.• Organize the recruitment and training of staff, as well as monitoring staff performance and progress.• Maintain standards of health and safety, hygiene and security in the work environment.• Manage the tools and equipment department for all service centers.• Ensure the optimum status of the tools and equipment by providing the required repair and preventive maintenance. Show less • Responsible for the performance of quality control team (engineers and technicians) in all passenger cars service centers.• Prepare the monthly quality control reports, presentations and BI dashboards.• Measure and analyze the service team technical performance and set the action plan according to the results.• Evaluate the performance of quality control team (engineers and technicians) on monthly basis.• Responsible for the improvement and development plan for the quality control department.• Motivate, organize and encourage teamwork within the workforce to ensure productivity targets are met or exceeded.• Organize the recruitment and training of staff, as well as monitoring staff performance and progress.• Maintain standards of health and safety, hygiene and security in the work environment. Show less • Support the technical advisor engineers in diagnosing and solving the complicated technical issues.• Support service centers which do not have a dedicated technical advisor and authorized dealers in solving the technical problems.• Prepare and issue the quality information reports (QIRs), issue hotlines, attend the weekly GSSC video conferences with the manufacturer technical support team, and preparing case studies to be presented during the video conferences.• Review the technical service bulletins (TSBs) on weekly basis and share them with the technical support team and all service centers.• Install and update all scan tool devices of all service centers and authorized dealers for all brands (Hyundai, Mazda, Geely and Chery).• Prepare and implement additional reports, projects and tasks as requested.• Prepare reports for CPA cases, and the monthly activity reports for technical support department. Show less • Maintain good shop floor efficiency for quick & timely vehicle delivery and good profitability.• Ensure Technicians’ optimum utilization, productivity and efficiency.• Ensure proper job distribution, control and follow-up so that work is done correctly and as per schedule.• Ensure quality work for enhanced customer satisfaction and retention by minimizing repeat jobs hence increasing total workshop efficiency.• Train / coach to improve the ability of the team members and their efficiency.• Carries out road test before commencing job to confirm the complaint and test (static & dynamic) later to confirm effectiveness of repair.• Ensure strict implementation of company rules, regulations and procedures (including warranty) within company policies. Show less

  • Quality Control Manager

    Jan 2024 - now

  • Quality Control Section Head

    Jan 2019 - Dec 2023

  • Technical Support Engineer

    Oct 2013 - Dec 2018

  • Workshop Team Leader

    Feb 2010 - Sept 2013