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John Piper MSc

John Piper MSc

Customer Service Representative

Followers of John Piper MSc171 followers
location of John Piper MScCardiff, Wales, United Kingdom

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  • Timeline

  • About me

    Assistant Project Manager at Transport for Wales / Trafnidiaeth Cymru

  • Education

    • Swansea University

      2008 - 2010
      MSc International Management High Merit (2.1)

      The course provided a detailed exploration of management techniques, globalisation and the cultural, social, political and economic considerations for an organisation operating across international markets. I achieved a distinction grade for a dissertation exploring the effects of deflationary credit-tightening conditions in the prevailing climate on consumer buying behaviour on-line; a potential paradigm changing catalyst for traditional bricks and mortar commerce.

    • Swansea University

      2005 - 2008
      BSc Business and Economics

      Activities and Societies: 'Discovery' volunteer. Economics society board member. 'SUBiz' entrepreneurial society member. Music journalist with University newspaper 'Waterfront'. Member of football, jitsu and archery clubs. Mensa competition winner. Represented Swansea University in the 'University Business Challenge'. Member of the Wales region semi-finalists team in 'Yomping the Nations' business competition (Now known as 'Flux').

  • Experience

    • Tenpin Ltd(part of Ten Entertainment Group Plc)

      Sept 2006 - Jun 2007
      Customer Service Representative

    • Blue Arrow

      Jul 2007 - Oct 2010
      Temp

    • Swansea University Students'​ Union

      Sept 2007 - Jun 2010
      Bartender

    • Sports Direct

      Nov 2010 - Jan 2011
      Customer Service Assistant

    • Cheque Centres Limited

      Jun 2011 - Jul 2012
      Keyholder

      Provision of a range of financial services, including loans, cheque cashing, pawn broking, currency exchange. Analysing financial documents such as bank statements to identify credit worthiness and debt risk.Debt handling and management.Reporting for audit purposes.Single Manning of store.Staff training and assistance for new store opening.

    • Admiral Group Plc

      Jul 2012 - Mar 2019

      Quality and regulatory compliance call monitoring and coaching.Quality, process, systems and performance improvement forums member.Wiki liaison; collaborating across business to keep procedural, regulatory and product/service information accurate and up to date for call centre staff, to prevent misinformation being given to the customer.Consistently won top performing compliance team and recognised individually with support employee of the month awards for maintaining high performance whilst excelling at additional responsibilities. Show less

      • Renewals/Claims Correspondent

        Oct 2017 - Mar 2019

      • Compliance and Quality Executive

        Oct 2013 - Oct 2017

      • Insurance Consultant

        Jul 2012 - Nov 2013

    • Transport for Wales

      Mar 2019 - now

      Managing track, station and network access contracts.Stakeholder management and engagement.

      • Assistant Project Manager

        Nov 2022 - now

      • Project Support Manager

        May 2020 - Dec 2022

      • Project Coordinator

        Nov 2019 - May 2020

      • Access Contracts Manager

        Mar 2019 - Nov 2019

    • Young Rail Professionals (YRP)

      Jul 2019 - Jul 2020
      Treasurer (Wales)

  • Licenses & Certifications

    • Associate Member

      The Institution of Railway Operators