Susindran Srinivasan

Experience

• 

  Sutherland Global Services

  Aug 2005 - Dec 2007

  Subject Matter Expert

  HP All in One - Technical Support

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  Verizon

  Dec 2007 - Dec 2009

  Senior Associate

  Assignment / Project : Verizon India IT Help Desk support - ITSDRoles and Responsibilities : ❖ Offering Technical/Functional Support for Verizon involving process and application knowledge. ❖ Mentoring new trainees and indulge in various analysis to improveindividual and team’s performance.Achievements : ❖ Won two Bravo awards (Classic call & Centurion)❖ Proved to be a callback champion in quality news letter❖ Selected as NSC03 Queue monitor. ❖ Received your deserve it award for the year 2010. ❖ Trained technicians on floor about ARIBA online procurement (PEG@S).❖ Created an EBOOK on the online procurement system for users to enhance their skills. Show less

• 

  Verizon

  Aug 2010 - now

  ❖ Sr Lead for a 8-member team responsible for Network changes - Implementation and Compliance❖ Certified SRE Foundations and leading all SRE related efforts within protfolio.❖ Implemented SRE dashboard, with help of cross functional teams, to monitor critical applications and maintain availability during the pandemic.❖ Worked on Remote Virtual Network(RVN) for work from home users during COVID-19 pandemic.❖ Streamline and standardize network infrastructure across the organization.❖ Cost optimization by $8B/year on the Cisco switch replacement with Edgecore Whitebox switches.❖ Champion compliance on all network gears globally, which includes, not limited to Cisco, Pica8, Aruba controllers and ClearPass.❖ Engaged and topped all People management & Engagement activites (Wining 2nd runner up with 20k cash price). ❖ Participated on an SRE Hackathon developing plugable framework for "Toil Reduction"❖ Bridging the gaps between US and India network implementation teams.❖ First to be certified on Aruba ACMA and mentored 6 other team members to be certified on the same. Show less IT Network and Unified Communications. Responsible for Verizon India networks in Chennai and Hyderabad. Manage all Cisco Video and audio devices, which includes IP phones, Video Conferencing, Telepresence, Jabber and Meeting place bridges.Being a network engineer, responsible for L2/L3 troubleshooting, implementing changes within the org. leading the team for all efforts related to network outages and events. Key player in hardware upgrades, planning and suggesting the latest technology in the industry. Key player in building SDN infrastructure and bringing to production. Aruba Wireless SME.❖ Planning, Designing and jointly responsible for the functioning of the Verizon India MPLS core network built on Multiple 1Gigabit links❖ Managing the network infrastructure for 4 Verizon facilities in India.❖ Responsible for providing the end to end Network connectivity to users.❖ Managing Aruba Wireless services for the enterprise with various SSIDs to access various projects intranet applications and access the internet through their personal devices and Tech tablets.❖ Worked on Cisco Telepresence and Cisco VC Profiles project and brought it in production with all back-end configurations of Switch and Router.❖ Rolling out Jabber for windows for all the end user machines for Voice/Video calls by Cisco Unified communication(10.x)❖ Migrating company network address from public to private IP address as a part of IANA migration.❖ Replacing Cisco 6500 switches with Cisco 4510 for 2 facilities, as 6500 series has reached EOL.❖ Replacing Aruba 6000 series controller with 7210 controllers.❖ Successfully initiated DR-BCP for India since the 2015 Chennai floods.Special Skills❖ Single handedly Engineered a cheap / cost effective IOT device for Verizon India Datacenter and connecting Hub rooms which measures Temperature and Humidity alerting even before the Switches and Routers starts alarming as part of Innovation & Data center Automation Show less Top tier support in the IT Infrastructure Management, analysing ticket trends and providing solutions across other support teams to remediate issues via automation including patch management, software distribution, antivirus and encryption. Closely monitoring the patch/software distribution and analysing the logs to derive a solution. Managing overall infrastructure using Marimba, a management tool from BMC.❖ Lead the team in scheduling reports based on the issues, tickets and trends re-mediated every week.❖ Senior member in Desktop Problem resolution team, working complex issues by analysing the machines logs and providing solutions to cross functional teams.❖ Drive calls with Microsoft, BMC, Sophos and various other vendors to work out any critical issues which affect multiple users and require their intervention. ❖ Implemented JAMF MAC OS X imaging server and been a single point of contact for all MAC related issues.❖ Involved in IT Project management to remediate all in house apps to be compatible with Win 7.❖ Been Part of Win 8 imaging team, testing the image to get it to company standard and successfully deploying it to production.❖ Closely worked with Tools team, in IP killing all company owned assets which have third party non-compliant apps which pose a huge threat to security.❖ Mentoring all new joiners and bringing them up to speed.❖ Volunteered to perform a dual role as PMO for an entire portfolio apart from Problem Resolution and Patch management with MAC OS X support. Show less

  • Senior Manager Network Engineering

    Dec 2023 - now

  • Manager Network Engineering

    May 2023 - now

  • Sr Engineer Consultant - Network Engineering

    Apr 2019 - now

  • Sr Engr Cslt-Network Engineer

    Mar 2015 - now

  • Software Specialist

    Aug 2010 - now