Adedoyin Kazeem

Experience

• 

  Etisalat Nigeria

  Apr 2013 - Jun 2017

  • Sales of Etisalat products and services• Organize and participate in product education, demonstration, promotion and activation.• Cash management and financial reporting.• Account reconciliation and database build up.• Cash handling and deposits as governed by operations control standards. • Listens to customer requirements and presents them appropriately to make sales.• Ensuring customer satisfaction via service delivery.• Assisting with customer support initiatives launched from time to time.• Up-selling and Cross-selling all Etisalat products to customers.• Providing any other ad-hoc duties assigned to me from time to time by the line manager or any other person appointed by the company for this purpose Show less • Sell and market EMTS products in assigned experience centre while providing consistent and quality service. • Create an outstanding buying experience for the customer• Create a professional buying atmosphere• Greet all customers in a professional, friendly, and timely manner, as well as directing customer inquiries• Assess and profile customer needs with aim to proffer the appropriate product or service• Problem solve issues in a timely manner• Perform all direct sales of EMTS’s products to end users/customers in assigned experience centre.• Organise and participate in product education/demonstrations, promotions and activations.• Report findings on customer related market intelligence (acquired in the course of sales activities) to the Experience Centre Manager for escalation as required.• Proactively gather current customer data/information and regularly update customer database to ensure reliability and accuracy.• Log and address customer complaints; escalate appropriate issues and follow-up with relevant personnel to ensure proper resolution.• Participate in marketing efforts to harness new sales opportunities, including but not limited to outbound calling, and promoting the brand inside and outside the store/retail location.• Assist with cash handling and deposits as governed by operations control standards.• Assist with inventory counts as needed.• Assist in maintaining store appearance, back room, restrooms and individual work area according to the retail store standards.• Receive and process all payments and provide the customer with additional information as required• Attend team meetings as required.• Prepare/compile agreed periodic activity and performance reports for the attention of the Experience Centre Manager.• Perform any other duties or functions as assigned by the Experience Centre Manager Show less

  • Retail Advisor

    May 2016 - Jun 2017

  • SRO/FSO

    Apr 2013 - May 2016
• 

  9mobile

  Jun 2017 - Jun 2019

  Retail Advisor

  Sales of Etisalat products and services• Organize and participate in product education, demonstration, promotion and activation.• Cash management and financial reporting.• Account reconciliation and database build up.• Cash handling and deposits as governed by operations control standards. • Listens to customer requirements and presents them appropriately to make sales.• Ensuring customer satisfaction via service delivery.• Assisting with customer support initiatives launched from time to time.• Up-selling and Cross-selling all Etisalat products to customers.• Providing any other ad-hoc duties assigned to me from time to time by the line manager or any other person appointed by the company for this purpose Show less

• 

  GLOBAL PROPERTY PARTNERS

  Jul 2019 - Apr 2020

  Business Intelligence Manager

  Ensure that sales targets are met and exceeded as prescribed by the Head, Sales & Marketing • Provide support in developing weekly and monthly sales status reports • Investment analysis and investment advisory • Perform other duties assigned by Head, Sales & Marketing Services, Head of Operations and the Managing DirectorKey accountability Champion the development and implementation of strategies towards deepening market penetration and achieving sustainable growth and profitability for the project Pacific Lagos* Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options.* Sells products by establishing contact and developing relationships with prospects; recommending solutions.* Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities.* Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors.* Prepares reports by collecting, analyzing, and summarizing information.* Maintains quality service by establishing and enforcing organization standards.* Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies. Show less

• 

  Fine & Country West Africa

  Oct 2020 - Jan 2021

  Sales and Business Development Executive
• 

  Tranzfar

  Sept 2021 - now

  Customer Service Specialist

  • Handling outbound and inbound calls, call backs, chat, and email correspondence from clients and customers across the globe with the goals of first call resolution.• Providing information on complaints regarding specific services while maintaining professionalism.• Transferring customer calls with complex inquiries to appropriate staff.• Completing call notes in the appropriate systems and researching issues.• Recognizing, documenting, and informing leadership regarding the trends in internal and external customer calls.• Recommending process improvements.• Resolving customer support related issues and providing customer with proper solution, via troubleshooting techniques and using resources available.• Educate our customers and clients on all services offered.• Appropriate interaction with business partners as it relates to call transfer processes and professionalism.• Obtaining and evaluating all relevant data to handle complaints and inquiries.• Performing customer (European/American) verifications.• Ability to solve problem by using online internal resources.• Meeting all agreed upon and established goals/ metrics for chats, emails, and calls which are reviewed monthly through our quality control process.• Ability to work between the Call Center hours of 9:00am to 9:00am (GMT) with flexibility to cover other shifts as needed. Show less