Nakib Shaikh

Experience

• 

  Kamloops Phone Depot

  May 2018 - Dec 2020

  Customer Representative
• 

  Esso

  Jan 2021 - Sept 2021

  Senior Customer Representative
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  PlaytestCloud

  Mar 2021 - now

  Game Tester

  Game Testers are gaming experts who test video games during the initial development stage. Their job is to detect any bugs or glitches in the game before it goes to market. Video Game Testers are also required to complete all stages of a game, explore every level, and recommended extensions or game modifications.

• 

  Gateway Casinos and Entertainment Limited

  Sept 2021 - Dec 2022

  1. Responsible for overseeing the accurate preparing and processing of high volume gaming machine currency and tickets, Table Games chips, currency and coupons, CDU currency and tickets, and ATM currency; Ensures that staff remains in compliance with operational procedures, processes and regulations.2. Responsible for overseeing the Slot Drop processes and ensures that all Hot and Cold boxes are accounted for and secure; Investigates and documents all hot and cold box discrepancies and reports all findings to Drop & Count Management.3. Input soft count and other financial data into an assigned computer system; maintains all automated records; assures accuracy of input data. Investigates and documents all count variances and posts all necessary reports; Maintain records and logs related to the soft count drops, money totals, discrepancies, daily activities and assigned duties; Operate currency counters and associated computers and software; Confirms that all necessary forms of documentation for Drop & Counts are completed for submission to Casino Accounting, Table Games and the Cage Operations Department. Ensures the delivery of Drop & Count documentation to the revenue audit assistants.4. Safeguards company assets and prepares all necessary paperwork to support and reconcile all money and vouchers collected and counted; Responsible for the custody of keys used during the drop and count.5. Assists in new hire orientation for Drop & Count Staff and Senior Drop & Count in company and departmental procedures. Completes observations and evaluations as required.6. Performs additional duties as assigned. Show less Supervise frontline team members and assign work duties.Manage slot machine reservations and promote casino initiatives.Coach and mentor employees and create an engaging work environment.Manage schedules as required.Work in compliance with internal controls, company policies and procedures and/or provincial lottery/ gaming policies and procedures.Manage or report any violations and escalate to the appropriate level as necessary.Acquire and maintain a knowledge of all slot operations policies and procedures.Perform other duties as assigned based on operational needs.Maintain knowledge of all slot operations policies and procedures.Coach and mentor employees and create an engaging work environment. Show less Manages and supervises cage operations and ensures compliance with applicable regulations governingmonetary transactions with accountability for the accuracy and thoroughness of departmental data andpaperwork.Responsible for the completion and accuracy of daily paperwork and reconciliations. Trains develops,mentors staff, evaluates their performance and ensures a pleasant and efficient work atmospherethrough fostering teamwork and open communication. Liaises with regulators, the Count RoomSupervisor, and other departments regarding cage and cage activities Show less

  • Drop Team Supervisor

    Apr 2022 - Dec 2022

  • Slot Supervisor

    Mar 2022 - Dec 2022

  • Cash Cage Supervisor

    Sept 2021 - Dec 2022
• 

  BCLC

  Dec 2022 - now

  Senior Technician

  Conducts varied and moderate to complex technical work related to repairs and maintenance of all casino gaming equipment; resolves more complex, escalated issues from team members as applicablePlans, implements and leads projects to enhance the player experience;Provides leadership, mentorship and guidance to team members as required;Works to resolve complex, sensitive and confidential issues ensuring their outcomes and with integrityCollaborates with peers and Service Providers to proactively and reactively resolve both technical and player issues;Develops and maintains working relationships with various internal and external stakeholders including the player/public, vendors/suppliers, Casino Operators and regulatory bodiesTake an active role in professional development provided and focus on continuous improvement. Show less