Mary (Patsy) B.

Experience

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  United Refining Company

  Jan 1990 - May 1990

  Restaurant Manager

  Sales Growth and Profitability • Analyzes, adjusts, and evaluates sales and financial information for use in growing and measuring the business • Identifies and shares opportunities, and implements plans related to increasing sales and profitability • Conducts research and shares information about local competition, as requested • Plans for and manages operating expenses to achieve budget, ensure quality operations, and the protection of assets (people, physical plant) • Plans for and manages the labor investment to deliver an exceptional customer experience, profitability, through selection, training, performance management, wage administration and scheduling • Ensures product mix and inventory levels are properly maintained to grow sales and maximize profitability • Executes store level Marketing plan to attract customers; ensures operations execution to earn repeat business, customer retention and loyalty Team Experience • Builds a high performing team through the use of behaviors and systems to positively impact staffing, capability and environment for team members • Staffing o Develops, executes and measures staff plans to deliver store results and build the promotional pool o Uses recruiting resources effectively to select staff based on defined competencies o Retains high performing staff through use of coaching systems and effective management practices Show less

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  Phoenix Fuel

  Sept 1994 - Jun 1997

  Restaurant General Manager

  Coordinate daily Front of the House and Back of the House restaurant operations•Deliver superior service and maximize customer satisfaction•Respond efficiently and accurately to customer complaints•Regularly review product quality and research new vendors•Organize and supervise shifts •Appraise staff performance and provide feedback to improve productivity •Estimate future needs for goods, kitchen utensils and cleaning products •Ensure compliance with sanitation and safety regulations•Manage restaurant’s good image and suggest ways to improve it•Control operational costs and identify measures to cut waste•Create detailed reports on weekly, monthly and annual revenues and expenses•Promote the brand in the local community through word-of-mouth and restaurant events•Recommend ways to reach a broader audience (e.g. discounts and social media ads) •Train new and current employees on proper customer service practices•Implement policies and protocols that will maintain future restaurant operations Show less

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  Shoe Show

  Jun 1997 - Jul 2002

  Retail Store Manager multi store

   Training and staffing of facility, customer service, securing of store funds, purchasing and receiving, inventory analysis and control, budgeting, gross profit margin management, individual goal setting, Human resource issues and reprimanding, cost control, spending and budgeting. Complete store operations.

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  Dress Barn

  Jul 2002 - Mar 2005

  Assistant Manager

   Securing of store funds, training of staff, customer service, receiving and goal setting and achievement of individual and group goals.

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  Williamson-Dickie Mfg. Co.

  Mar 2005 - May 2011

  Retail Store Manager multi store

   Training and staffing of facility, customer service, securing of store funds, purchasing and receiving, inventory analysis and control, budgeting, gross profit margin management, individual goal setting, Human resource issues and reprimanding, cost control, spending and budgeting. Complete store operations.

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  New York & Company

  May 2011 - Sept 2014

  Store Sales Manager

  Responsible for meeting all daily, weekly, monthly and year end sales metrics for company. Training and staffing of store. Reconciling all funds. Inventory control. Merchandising and processsing of all freight. Overseeing of assistants and staff to perform to company standards.

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  Home Health

  Jun 2011 - Jun 2015

  Caregiver

  Responsible for the daily living requirements for the elderly wanting to stay in their own homes rather then care facilities. We provide daily tasks such as grooming, bathing, feeding, medication regulation, physical and occupational therapy.

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  Nine West Group

  Sept 2014 - Jul 2015

  Assistant Manager

  Responsible for meeting all daily, weekly, monthly and year end sales metrics for company. Training and staffing of store. Reconciling all funds. Inventory control. Merchandising and processsing of all freight. Overseeing of assistants and staff to perform to company standards.

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  PNC

  Jul 2015 - May 2018

  AVP Universal Branch Manager

  ResponsibilitiesDirect all operational aspects including distribution operations, customer service, human resources, administration and salesAssess local market conditions and identify current and prospective sales opportunitiesDevelop forecasts, financial objectives and business plansMeet goals and metricsManage budget and allocate funds appropriatelyBring out the best of branch’s personnel by providing training, coaching, development and motivationLocate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunitiesShare knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needsAddress customer and employee satisfaction issues promptlyAdhere to high ethical standards, and comply with all regulations/applicable lawsNetwork to improve the presence and reputation of the branch and companyStay abreast of competing markets and provide reports on market movement and penetration Show less

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  Starbucks

  May 2018 - now

  Training Store Manager

  Grow a successful, multi-million dollar business: drive sales leveraging your business acumen, efficiency and problem solving skills Nurture talent & lead a team: engage the hearts and minds of your team and develop their skills so that they realize their personal best, both as individuals and as thriving teams Inspire others: become a dynamic brand ambassador dedicated to driving and achieving results through your team Impact your Community: integrate your business with the community to create better moments in peoples’ lives, from our partners to our customers and communities. Show less