David (De Wet) Scheepers

Experience

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  Belay Rapid Resources

  Aug 2002 - Apr 2005

  Desktop Support Engineer (Contractor)

  • Desktop Engineer• 2nd Line Support• 3rd Party Vendor Management• 3rd Party Helpdesk LiaisonKey Clients: ABSA Bank, Dimension Data, EDS (HP), Internet Solutions, Plessey, GSK, Team Source

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  EDS Group

  Apr 2005 - Feb 2007

  • IT Infrastructure Availability Management• Problem Management• Incident Reporting• Wintel Support• 3rd Party Vendor Management• 3rd Party Helpdesk LiaisonKey Clients: BP United Kingdom, BP United States, BP Scandinavia • Backup Checks• Scheduling and Coordination of Backups• Restoring Data• Disaster Recovery• Disk Space Reports• 3rd Party Vendor Management• 3rd Party Helpdesk LiaisonKey Clients: BP United Kingdom, BP United States, BP Scandinavia

  • 24/7 Operations

    May 2006 - Feb 2007

  • Backup & Restore Administrator

    Apr 2005 - May 2006
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  IBM

  Feb 2007 - Mar 2008

  2nd, 3rd, Line Wintel support (Fixed term Contract)

  • Server Support & Admin• Tivoli Backup & Restore• Lotus Notes Version 5&7 Support• Microsoft Terminal Services 2000 Admin & Support (Published Desktops)Key Client: ABN Amro Netherlands

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  Dimension Data

  Mar 2008 - Apr 2009

  2nd, 3rd Line Support Team Leader

  • ITIL Service Level Management• Process Design & Implementation• Project Lead• Customer Satisfaction Survey Admin• RCA (Root Cause Analysis)• Team Performance Admin (KPI)• Cisco / Avaya Telephony Support & Admin• Oversee, Mentor & Assist Team Responsibilities:o Cisco/Avaya (VOIP) Telephony Support Admino Attix 5/Backup Exec Backup & Restoreo Microsoft Active Directory Admino Project Deliveryo Microsoft Exchange 2003/2007 Admino Desktop Supporto Polycom Admin & SupportKey Clients: Dimension Data, Internet Solutions, Plessey, GSK, Team Source Show less

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  DTSL

  Sept 2009 - Aug 2011

  Snr Technical Team Leader

  • ITIL Service Level Management• Project Management• Mentoring & Coaching• Technical Presales• Disaster Recovery Design & Implementation• Project Delivery• Resource Management• Infrastructure Current State Assessments• Process Design & Implementation• Solutions Architect• Infrastructure & Design Enhancements• Network Design, Implementation & Support• 3rd Party Vendor Management• 3rd Party Helpdesk Liaison• Oversee, Mentor & Assist Team Responsibilities:o 3CX/Avaya (VOIP) Telephony Installation & Supporto Attix 5/Backup Exec/Brightstor Backup & Restoreo Microsoft Active Directory Installation, Support & Admino Project Deliveryo Microsoft Exchange 2000/2003/2007/2010 Installation, Support & Admino Network Implementation, Support & Admin (Procurve\Cisco\Juniper\Allied Telesis)o Session Initiation Protocol (SIP) Setup & Supporto Firewall Implementation, Support & Admin (Cisco/Sonicwall/FortiGate/Smoothwall)o Customer Infrastructure Design & Implementationo Microsoft SQL Server Admino Desktop Supporto Retail Point of Sale Hardware Installation & Supporto Wireless Design, Installation, Support & Admino Microsoft Hyper-V/VMware Installation, Support & AdminKey Clients: HP, Dell, IBM, Microsoft NZ, Dimension Data, Unisys, Foodstuffs, Brother NZ, Meridian Energy, Harcourt’s, AE Preston’s, Taylor Preston’s, Museum Hotel, Bolton Hotel, Angus Inn, MFAT (HR), Rembrandt Clothing, Gordon Harris.- Highlights I designed, implemented and maintained the network infrastructure at Microsoft Tech-Ed New Zealand 2010 and 2011 Show less

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  New Zealand Fire Service

  Sept 2011 - Dec 2014

  IT Systems & Support Team Leader

  • Service Delivery Management• Problem Management• IT Procurement• Team CAPEX & OPEX Admin• 3rd Party Vendor Management• 3rd Party Helpdesk Liaison• Resource Management• Mentoring & Coaching• Project Management• Oversee, Mentor & Assist Team Responsibilities:o Avaya (VOIP) Telephonyo Brightstor Backup & Restoreo Microsoft Active Directory Admino Project Deliveryo Microsoft Exchange 2007o Citrix Admin & Supporto Web Marshal Admino Mail Marshal Admino Polycom Admino Desktop Support Show less

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  Wellington City Council

  Dec 2014 - Feb 2016

  Team Leader, Telecommunications & Services / Infrastructure Manager (Contract)

  • Day-to-day management and operations• Ensuring that all ICT systems and services are optimised, secure • Management of the systems infrastructure • Vendor engagement• Management of Disaster Recovery Service• Ensuring all changes to the ICT infrastructure are managed• Contributing to asset management plans• Contribute to monthly key performance/scorecard reporting• Encourage a climate of customer service• Provide quality customer service to all internal and external customers• Contribute to the definition and implementation of SLA’s• Conducting process improvement• Reporting regularly to the Group Manager• Assisting in the preparation of budgets• Actively balancing project requirements with operation needs• Providing Telecommunications and Infrastructure resource scheduling inputs to Project Managers• Monitoring staff project performance against programme• provide technical resource, advice and expertise to assist in successfully delivery of infrastructure and business unit related projects• Assisting with the implementation of current and next-generation ICT infrastructure environments• Stakeholder engagements Show less

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  Fire and Emergency NZ

  Feb 2016 - Feb 2018

  Technology & Services Manager

  • Move IT Infrastructure towards a Cloud Based systems (Azure, O365)• Day-to-day management and operations• Ensuring that all ICT systems and services are optimised, secure • Management of the systems infrastructure • Vendor engagement• Management of Disaster Recovery Service• Ensuring all changes to the ICT infrastructure are managed• Encourage a climate of customer service• Provide quality customer service to all internal customers• Implementation of SLA’s• Continual process improvement• Reporting regularly to Director ICTS• Assisting in the preparation of budgets• Actively balancing project requirements with operation needs• Providing Infrastructure resource scheduling inputs to Project Managers• Monitoring staff project performance against program.• provide technical resource, advice and expertise to assist in successfully delivery of infrastructure and business unit related projects• Implementation of current and next-generation ICT infrastructure environments• Stakeholder engagements Show less

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  Weta Digital

  Mar 2018 - Feb 2020

  Head of IT Service Delivery (Contractor)
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  FNZ Group

  Jan 2020 - Sept 2021

  Head Of Infrastructure APAC
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  Fire and Emergency NZ

  Sept 2021 - Jan 2023

  Delivery lead