Jan S

Experience

• 

  Dell

  Dec 2006 - Aug 2014

  Group Lead

   Handled 20+ team membersand was the first escalation point for all Accounts Receivables Experts to resolve complicated issues Monitor team attendance and maintain overtime log. Suggest improvements in the process.  Attend conference calls on weekly bases with the partners in US. Made recommendations on "Business Rules" additions designed to capture commonly occurring order errors.

• 

  PAREXEL

  Aug 2014 - Jan 2017

  AR analyst

   Consistently met and over achieved UK,EUR numbers & was the highest contribution to the overall AR First escalation point for the Accounts Receivables Specialist to resolve complicated issues Monitor team attendance. Suggest improvements in the process.  Attend conference calls on weekly basis with the partners in EUR, US & UK. Attended & resolved clients on Billing issues Done projects on pre Delinquents & On Account Cash  Team Presentations

• 

  Confidential

  Mar 2017 - now

  Assistant Team Manager