Vincent Fernandes

Experience

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  Oceans connect India Pvt. Ltd.

  Sept 2008 - May 2010

  Customer Service Representative

  •Working as part of a team in a busy distribution center, under the guidance and supervision of a warehouse manager in the UK head office.•Constantly monitoring the stock availability on a real time basis and carrying out all orders effectively. Receiving, moving, checking and storing incoming goods.•Integrate best practices in data management of the Warehouse.•Contact customers to upsell the products and design and deliver customized solutions proven to support them in building and maintaining long-lasting and productive customer relationships.•Meet customer care requirements with unparalleled flexibility, robust, secure technology and an unerring focus on customer service excellence. Show less

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  TechMahindra India Pvt. Ltd.,

  Jun 2010 - Jul 2011

  Customer Sales and Retentions Advisor.

  •Work in a fast-paced call center environment to make outbound retention calls to existing customers in the UK who have recently obtained and/or upgraded services on one of the leading mobile and internet network provider Network Three in the UK.•The main responsibility of this telecom sales job is customer retention and convince the customer to sign up for a contract extension of 18,24 or 36 months contract.•Handling billing queries and sharing product knowledge to the customers.•Recommend potential products and customer needs to management by collecting customer information and analyzing customer needs.•Prepare daily reports on the Sales targets achieved, conduct team meetings on the performance achieved by the team and implement new ideas and techniques to enhance and exceed the sales numbers set by the company.•Contribute to team effort by accomplishing related results as needed. Show less

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  Ocwen Loan Servicing Pvt. Ltd.,Previously called as Homeward Residential India Pvt. Ltd.

  Oct 2012 - Dec 2013

  Customer Relations Coordinator

  •Take residential mortgage loan applications and offers from the customers in the US and negotiate terms of residential mortgage loans for compensation or gain of the organization.•Responsible for the collections of the mortgage payment from the customers abiding by the Mortgage Laws of the US.•Interact with customers and prospects and develop understanding of other financial objectives and needs to assess customer information and suggest appropriate product and service solutions.•Sell customers on value and benefits of suggested alternatives and close sales.•Maintain strong product and sales knowledge and champion core service values.•Provide sound advice at every Customer interaction to create a positive Customer Experience and ensure that the Customer’s financial needs are met.•Responsible for meeting or exceeding specific individual sales goals. Show less

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  PCB Apps India, An Oracle Platinum Partner Pvt. Ltd.

  Dec 2013 - Oct 2014

  US IT Technical Recruiter

  •Responsible for recruiting various IT and non IT requirements in the US through understanding functional hiring needs, position specifications and search requirements.•Responsible for sourcing eligible candidates actively using various job portals and passively through social networking, online Research, screening CV, taking interviews, negotiating rates, coordinating with clients, follow up till the offer and joining of the candidate.•Work on hiring full time and contract positions in the US mainly on Enterprise Resource Planning ERP like JD Edwards, SAP for different locations in response to client’s project needs.•Constantly meet the target set by the company as per the client requirements. Show less

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  IPlace

  Aug 2015 - Mar 2016

  Associate Recruiter

  As an International Recruiter, I conduct in-depth technical and non-technical interviews for positions from startups to Fortune 500 corporations nationwide.Work on job orders from startups to Fortune 500 companies.Source candidates using Internet-based sourcing techniques: job boards, web crawlers, search engines, social networking tools, university alumni sites, blogs, local organizations websites, discussion groups, and public and proprietary resume databases.Full lifecycle recruiting including conducting professional assessment and verification for skills, experience, availability, compensation, willingness to travel/relocate and overall suitability for the position.Thorough knowledge of recruiting process from sourcing to recruiting for different employment types including W2, Corp-to-Corp, 1099 for U.S. Citizens, GC, H1-B, TN-1, and EAD holders.Hands-on experience with Applicant Tracking Systems (ATS) including Bullhorn, JobDiva, and Sendouts.Hands-on experience with Vendor Management Systems (VMS portals) such as Fieldglass, IQ Navigator, WAND, Peoplefluent, and eTemp.Communicate with candidates throughout the hiring process.Maintain daily and weekly client reports.Working on variety job orders including - JAVA, C++, .NET, ORACLE, CRM, SQL, PL/SQL, PeopleSoft, Cisco, SharePoint, SDET Quality Analysis, Data Warehouse Architecture, Solutions Engineering, Lotus Notes Development, Network Engineering, Software Engineering, Project Management, Business Development Management, Technical Writing, Business Analysis, Underwriting, Econometrics, Project Coordination, Process Development, Drug Safety, Scientist II, etc. Show less

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  TechNex Technologies Private Limited

  Apr 2016 - Feb 2018

  Manager of Business Development

  Strategic Consulting, including business plan & sales strategy development.Comprehensive database management and migration from SQL to Oracle.Developed brand strategy and statistics systems.Strategic Consulting, including business plan & sales strategy development.

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  IGT Solutions

  Apr 2018 - Feb 2020

  Process Trainer

  Facilitate interviews of new joiners, completion of joining formalities and organize induction sessionsConnect with new joiners and identify probable green, amber, and red flag employeesConduct pre-process training of the batch with suitable examples and activitiesDevelopment of Training Modules, Digital and Print Training MaterialPlanning and conducting a comprehensive training program for new joiners and existing staffEnsure the new joiners have thorough knowledge of the organizational objectives, products, and servicesConduct soft skills, call listening, and objection handling sessionsConduct daily mock call and system tool practiceConduct weekly online assessments and final assessment on completion of the training programMaintain Daily Activity Report throughout the Training and OJT periodHandle OJT Team post-process training and ensure transition into the Operations through certificationPublish daily performance reports of the OJT team and conduct pre-shift team meetingsCoordinate with Quality Team to monitor the performance of the OJT Team and conduct refresher sessionsConduct refresher sessions of the bottom quartile associates of all teams and track their improvementCoordinate with Clients and Operations to identify new challenges and add in the training agendaCoordinate with Clients for any new updates/policies and upload into the daily update management toolConduct bi-monthly online assessments on the new updates for Operations and Quality TeamsConduct Train The Trainer/Quality/Team Leader sessions on any challenges and new product launchedConduct Weekly and Monthly Business Review and presentation to the Clients Show less