Tea Karulia

Experience

• 

  Water Action

  Jun 2011 - Dec 2016

  Inputting wholesale orders onto retail systems for both company suppliers and customers Raising of invoices for customers Dealing with issues arising with orders both internally and externally Management of customer orders and order confirmations Managing all labelling and packaging requirements for both Office suppliers and customers, including creation of customer labels, ordering from suppliers Liaising with suppliers regarding packaging violations Dealing with warehouse issues and monitoring expected deliveries Liaising with logistics and warehouse teams and forwarders to organise deliveries to Office and onto customers Using customers online portals to make bookings & submit all required delivery information Processing samples received (fits, development, shoots/meetings) for labelling, photographing, logging, filing and sending out as necessary Gathering all relevant reports and information requested by Wholesale Manager Receiving and sending post General administrative duties including filing & organisation of the department Proactively dealing with department queries both internally and externally Show less Ensure high levels of customer satisfaction through excellent sales service Maintain outstanding store condition and visual merchandising standards Maintain a fully stocked store Ascertain customers’ needs and wants Recommend and display items that match customer needs Welcome and greet customers Manage point-of-sale processes Actively involved in the receiving of new shipments Keep up to date with product information Accurately describe product features and benefits Follow all company’s policies and procedures Issuing invoices for clients Show less

  • Wholesale Administrative Assistant

    Feb 2014 - Dec 2016

  • Sales Assistant

    Jun 2011 - Oct 2014
• 

  InnerWorkings

  Jan 2017 - Jun 2018

  Production & Office Coordinator

  Coordinate office activities and operations to secure efficiency and compliance to company policies Manage agendas /appointments etc. for the Country Manager Manage phone calls and correspondence (e-mail, letters, packages etc.) Support budgeting and bookkeeping procedures Create and update records and databases with personnel, financial and other data Track stocks of office supplies and place orders when necessary Submit timely reports and prepare presentations/proposals as assigned Assist colleagues whenever necessary Book meeting rooms and conference facilitiesCommunicate daily with our client’s marketing teams and issue briefs for various projects to our suppliers Manage all the parameters of production, quality control and delivery on behalf of clients in Greece, such as MGI signage and print projects and RB print projects. Prepare internal reports for the Account Manager, status and saving reports for the clients Show less

• 

  Bounce | The Home of Ping Pong

  Jun 2018 - Dec 2018

  Front Desk Receptionist

  Main duties include:- Switchboard reception- Use of booking systems (Collins)- Face-to-Face customer service- Proficient in Microsoft Office systems- Office organisation- Cloakroom organisation- Filling evening reports.- Managing and replying to emails.- Organising office stationary.- Receiving incoming post.

• 

  BEAUMONT

  Jan 2019 - Oct 2021

  Business Center Assistant

  -Service to be provided and managed to ensure it meets the business needs of theclients-Receiving clients at the front desk by standing and welcoming them andmanaging the sign-in procedure-Notify clients of visitor arrival-Issue permanent, temporary and visitor access passes-Key issue and control-Switchboard operation to receive and transfer all incoming calls in an overflowsituation-Receive, co-ordinate, and monitor all requests for services assistance-Provide up to date progress of requests-Record outcome and response times to requests-Conference and Meeting Rooms-Manage bookings and enter onto the workspace management system-Manage any catering/refreshment requirements-Communicate any audio-visual equipment requests-Postal Services-Ensure that all post received is sorted for each client company-Ensure that all post in relation to outgoing is franked and stamped ready forcollection-Courier Services-Arrange small packages and items of urgent mail for clients via the courier supplier-Record all items into the client account on Centre Charge-Receive incoming courier deliveries for clients and ensure sign off-Client Services-Build and maintain client relationships-Deal with all client enquiries and taking action in a timely fashion-Secretarial and administrative duties as and when required • General Administration-General filing, word processing, delivery notes, purchase orders and any other administration required for the role-Ensure stationary and any other resources are available for the day to day running of the Centre Show less

• 

  General People

  Nov 2021 - now

  -Build personal relationships with tenants, understanding their business needs and growth plans.-Oversee move-ins, inductions, and exits.Promote the Community Wealth Building Framework through programs, events, and social media.-Act as the primary contact for licensing, IT, invoicing, and general issues.-Maintain clear communication regarding updates and events.-Manage the entire tenant experience, facilitating connections through events and introductions.-Handle maintenance and facility issues, coordinating with relevant teams and keeping tenants informed.-Conduct daily walkthroughs to ensure visual and service standards.-Manage building supplies and prioritize local procurement.-Partner with the Head of Sales to support business viewings and inquiries.-Monitor and achieve occupancy and financial targets, working with the sales team.-Identify growth opportunities through tenant meetings and forecasts.-Negotiate license terms and renewals.-Maintain accurate tenant management software and provide asset reporting and forecasting.-Oversee P&L management, budgeting, and CRM accuracy.-Make strategic commercial decisions, balancing business goals and social responsibilities.-Coordinate with finance on tenant records and debt management.-Ensure proper staffing and manage annual leave.Conduct performance reviews and support team development.-Uphold and promote the company's culture and values. Show less • Ensure relationships are built with tenants on a first named basis• Oversee the move in process and organise all inductions and exits as necessary• Promote General People’s Community Wealth Building Framework through programmes, events and partnerships across the space and social media• Ensure excellent levels of communications across any news updates, issues and events• Accountable for end to end tenant experience. Support tenant connections through meaningful events and worthwhile introductions• Assist with front of house management and cover of reception desk• Perform daily walk throughs of the space to ensure business visual and service standards are met against daily checklists.• Ensure all supplies across the building are maintained and replenished as necessary• Report any jobs or issues to the General Manager for implementation• Work in partnership with the Head of Sales and/or General Manager to support new business viewings, walk-ins and virtual office enquiries and viewings, where necessary.• Manage the tenant car park ensuring all licences are up to date• Monitor occupancy and ensure £psf and occupancy targets are achieved through working closely with the sales team and on site team.• Negotiating license terms and renewals with potential tenants and sales team• Support the General Manager in regards to tenant records and debt management• Maintain the tenant management software, ensuring accuracy and precision, and updating records where necessary• Ensure the space is well staffed and annual leave is managed as a team• Provide cover in the absence of the General Manager• Conduct probation, mid-year and annual reviews with your team. Ensuring stretched targets and development per individual • Live and breathe General People’s culture against our charter and behaviours, using this as a guide for succession planning and training your team to develop within the business• Support the wider team across the portfolio, as and when needed. Show less • Greeting & directing all visitors at any time in a friendly and helpful manner, attempting to learn and use their name at every opportunity• Liaising with the tenant companies to get to know their business/employees and understand their business' needs• Assisting GM & wider Building team with events; planning and hosting networking events and parties• Assist and escort move-ins and move-outs; prepare and distribute tenant welcome packets• Attend to any tenant requests, complaints and enquiries, referring to the General Manager as and when needed.• Ensure the highest standards in presentation at the property are maintained at all times. Both reception areas are kept clean, tidy and welcoming and to five-star standards• Prepare meeting rooms and manage turnaround between bookings• Daily building walks and associated reporting• Greet and sign in external visitors as well as employees based in the building.• Prepare daily reports for the Building Management team• Acknowledge and action helpdesk jobs as they are being submitted and communicate them to the Engineering department when necessary • Communicate efficiently with all tenant Reception teams to ensure a smooth and quick sign in experience for visitors• Secretarial support as and when required to include typing, photocopying, scanning and filing.• Providing any other property related duties as and when required.• Log any walk-ins, schedule tours and send confirmation emails• To assist the General Manager when required with viewings and preparation of licence agreements.• Generate ideas with General Manager to increase sales revenue• Prepare and distribute promotional material via social media platforms and elsewhere• Upsell General People service products to tenants where needed Show less

  • General Manager

    Sept 2024 - now

  • Assistant Manager

    Jul 2022 - Sept 2024

  • Front of House Executive

    Nov 2021 - Jul 2022