Desiree Grimes

Experience

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  Ubisoft

  May 2016 - Apr 2017

  Player Support

  Provided service regarding game or software technical issues.Analyzed customer-reported problems to determine and eliminate underlying issues.Supported marketing initiatives in cooperation with leadership.Collaborated with other departments to ensure projects, business goals and objectives were being met.

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  ThinkGeek

  Jul 2016 - Jun 2017

  Shift Manager

  Allocated shift duties, ensured everyone followed all safety procedures and assisted with the development and training of the team.Established budgets and liaised with vendors to effectively manage cash flow.Cut out inefficiencies and kept track of inventory consistently.Answered product questions with up-to-date knowledge of sales and store promotions.

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  Midtown Comics

  Jul 2017 - Jul 2018

  Operations Manager

  Maintained customer accounts and recorded account information.Analyzed customer complaints and provided alternatives and/or solutions to ensure resolution of complaints.Assisted customers in placing orders, fulfilled refunds and handled exchanges.

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  Banana Republic

  Sept 2018 - Sept 2019

  Office Manager

  Handled cash and responsible for bank deposits.Schedule meetings and appointments for both customers and potential business collaborations.Pre-interviewed potential hires and did initial training.Maintained office appearance and scheduled necessary repairs and upgrades.Managed office budge and ensured accurate and up to date data invoices.

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  Twitch

  Jan 2019 - Apr 2023

  Affiliate Streamer

  Built and maintained an engaged social media following.Designed and executed weekly video stream content on Twitch.Hands on experience with video and audio capture equipment, including web broadcasting software.

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  Sweetleaf Coffee Roasters

  Sept 2019 - Aug 2023

  Assistant Manager

  Train store associates on all aspects of their jobs.Preparation and management of menu.Mitigated and managed difficult customer experiences in a fast paced environment.Created employee schedules and coordinated employee matters.

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  Eleventh Hour Games

  Sept 2023 - now

  Senior Agent