Desiree Grimes

Desiree Grimes

Player Support

Followers of Desiree Grimes209 followers
location of Desiree GrimesNew York City Metropolitan Area

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  • Timeline

  • About me

    Business and Operations

  • Education

    • Queens College

      2021 - 2023
      Bachelor of Arts - BA Linguistics
    • Wake Technical Community College

      2007 - 2011
      Associate of Arts (AA) Drama and Dramatics/Theatre Arts, General
  • Experience

    • Ubisoft

      May 2016 - Apr 2017
      Player Support

      Provided service regarding game or software technical issues.Analyzed customer-reported problems to determine and eliminate underlying issues.Supported marketing initiatives in cooperation with leadership.Collaborated with other departments to ensure projects, business goals and objectives were being met.

    • ThinkGeek

      Jul 2016 - Jun 2017
      Shift Manager

      Allocated shift duties, ensured everyone followed all safety procedures and assisted with the development and training of the team.Established budgets and liaised with vendors to effectively manage cash flow.Cut out inefficiencies and kept track of inventory consistently.Answered product questions with up-to-date knowledge of sales and store promotions.

    • Midtown Comics

      Jul 2017 - Jul 2018
      Operations Manager

      Maintained customer accounts and recorded account information.Analyzed customer complaints and provided alternatives and/or solutions to ensure resolution of complaints.Assisted customers in placing orders, fulfilled refunds and handled exchanges.

    • Banana Republic

      Sept 2018 - Sept 2019
      Office Manager

      Handled cash and responsible for bank deposits.Schedule meetings and appointments for both customers and potential business collaborations.Pre-interviewed potential hires and did initial training.Maintained office appearance and scheduled necessary repairs and upgrades.Managed office budge and ensured accurate and up to date data invoices.

    • Twitch

      Jan 2019 - Apr 2023
      Affiliate Streamer

      Built and maintained an engaged social media following.Designed and executed weekly video stream content on Twitch.Hands on experience with video and audio capture equipment, including web broadcasting software.

    • Sweetleaf Coffee Roasters

      Sept 2019 - Aug 2023
      Assistant Manager

      Train store associates on all aspects of their jobs.Preparation and management of menu.Mitigated and managed difficult customer experiences in a fast paced environment.Created employee schedules and coordinated employee matters.

    • Eleventh Hour Games

      Sept 2023 - now
      Senior Agent
  • Licenses & Certifications

    • CPR/AED/First Aid

      Early Childhood Education
      Oct 2019
    • ServSafe Food Handler

      New York State Department of Health
  • Volunteer Experience

    • Drug Lab Physician

      Issued by A1 Labs
      A1 LabsAssociated with Desiree Grimes