Shruti Shah, MBA, PMP

Experience

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  Capgemini

  Jun 2008 - Jul 2012

  Consultant

  My primary duties included:- Certified Functional expert on Aprimo (CRM product)- Act as a liaison between technical team and business users- Gather, analyze and document requirements (Business Requirement Specifications, Software Requirement Specification,Training documentation and Job Aids)- Conducting requirements workshops and understand business domain- Identify and elaborate Use Cases and do screen mock-ups- Conduct Knowledge Transfer sessions and train project teams- Create As-Is vs. To-Be process flows- Conduct User Acceptance Testing (UAT) onsite (USA)- Travel onsite (USA) to collect requirements- Started as a Manual Tester (create test plans, test scenarios and test cases and execute them)- Exposure to Salesforce.com, Omniture and Microsoft Dynamics CRM Show less

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  MetaSys Software Pvt. Ltd.

  Jul 2012 - Oct 2013

  Business Analyst

  My primary duties included- eliciting requirements from Business Users- analyzing the requirements gathered from the client and creating high level design documentations - documenting Business Requirement Specifications, Software Requirement Specification,Training documentation and Job Aids - giving demonstrations of various requirements and solutions- creating Use Case diagrams and Data Flow Diagrams using MS Visio- creating Mock-Ups using Balsamiq software- evaluating various eCommerce applications and selected the one best suited for the client requirements- co-ordinate with User-Experience vendors to ensure client requirements were understood - managing small teams- assisting the technical team in system design- assisting in developing marketing strategies and business development Show less

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  Urgent.ly Roadside Assistance

  Dec 2015 - now

  Director, Partner Enablement

  My primary duties include:* Lead and manage roadside assistance program launches for multinational OEMs, ensuring adherence to scope, deadlines and budgets.* Collaborate with partners to define program scope* Manage cross-functional teams across the organization to roll-out efficient program launches * Develop project plans, allocate resources, and identify potential risks to ensure successful project delivery.* Monitor project progress, track key performance indicators, and provide regular updates to stakeholders.* Conduct post-project postmortems to identify areas for improvement and implement lessons learned into future projects.* Manage and lead a team of program and project managers to support organizational goals of margin contribution and partner strategy execution. Provide mentorship, guidance, and support to ensure high performance and professional growth.* Implement productivity and efficiency tracking across the team, utilizing reporting and analytics to measure the success of programs and team members. Show less