Nabeel Nusair , CPM, PMP®,AWS Cloud ,Azure,GCP,AI,ML

Experience

• 

  Orange

  Jun 2005 - Oct 2005

  Intern as OMC and Maintenance Engineer in Orange company

  Installation and troubleshooting and commission RBS's2000 - Good experience in Microwave System ; Installation and troubleshooting MiniLink - Good experience in Software handling ( Operation and maintenance terminal )Good experience in GSM System and Ericsson technologies

• 

  Globitel

  Oct 2005 - now

  - Strategic Consulting, including business plan & technical strategy development.- Advising new businesses on formation of corporations and business structures, drafting privacy policies and structuring commercial transactions.- Set and work to achieve technical department KPIs-Managing MENA area projects and implementations- Ensure that all projects are delivered on-time, within scope and within allocated budget- Coordinate internal resources and third parties/vendors for the flawless execution of projects Show less Application Support 60% • Lead and priorities the Application Support team’s work load • Manage and Own the Problem Management Process • Contribute to the planning of application/infrastructure releases and configuration changes • To examine potential areas for Service Improvement and raise proposals with the Service Manager • Provide technical leadership • Interact with internal teams and external 3rd party vendors to trouble shoot and resolve complex problems • Design appropriate metrics for reporting on key performance and quality indicators, particularly in terms of in-depth trend analysis • Provide 3rd line Application Support on complex internally and externally developed applications • Provide input to the implementation, backup and roll-back plans• Act as a technical resource for internal and external projects • Ensure there are robust procedures and processes within the application support function remit• Maintain good working relationships with internal departments as well as 3rd party vendors and hosting providers • To examine potential areas for Service Improvement and raise proposals with the Service Manager • Design, prepare and conduct training relating to Problem Management and the appropriate usage of the Support Management Service • Provide timely and export advice on emerging trends and issues affecting Service Delivery and Support. Develop strategies to allow Application Support to manage resultant problemsPersonal and Team Development 30% • Share / spread knowledge with team members as well as internal teams (client services, service desk, development) • Pro-active in maintaining and increasing the teams and your own technical knowledge • Identify training needs or requirements for yourself individually and for the team • Coach and develop team members Documentation 10% • Ensure incidents and problems are up-to-date • Ensure all technical and non-technical documentation is up-to-date • Contribute to management reports Show less - Responsible for managing all technical aspects of a company’s relationship with its customers. Work closely with the sales and business account management team to win new business and increase sales to existing customers. By providing top-quality technical service before and after a sale, help to ensure customer satisfaction and strengthen customer relationships.- Play an important role in winning sales. responsible for analyzing prospects’ business and technical requirements and developing solutions that meet those needs. In some cases, may work with product development teams to customize products for individual customers. also demonstrate products to customers and explain how the proposed product or solution meets customers’ needs.- Inspect the site and document requirements using Site Requirement Document (SRD)- Prepare product Operation & Maintenance Checklist (OMC).- Install, configure and integrate system/solution at site.- Test system/solution at site to ensure proper implementation and confirm acceptance of client.- Conduct on-site training on the implemented system.- Prepare handbooks, operational manuals, and internal documents.- Provide the client with known workarounds and resolutions.-Communicate with PM for project related issues (PIP, Deliverables, acceptance, project closure).- Collect enhancement requests, change requests and major recurring issues from clients and report to relevant personnel.- Participate in the design phase & technical meetings related to new products.- Build and maintain Customer database to cater for site maps; reference list, site changes log (changes on license, servers, etc.), visits logs…etc.- To monitor SLA status per customer and trigger sales upon renewal. Show less Main responsibilities:Perform product installation and configuration at customer sites and provide project closure information to the Resource Center and Sales. Troubleshooting networking, operating systems, telephony and other application software while installing or providing service at a customer site.Manage telecommunication infrastructure (admin staff, call center services)Ability to work on a variety of OS and Networks as well as TDM voice and IP telephony while installing Globitel productsProvide pre sales technical and integration support to sales and contract staff Develop and manage all technical processes related to installation.Communicate clearly and effectively with peers, customer and other Globitel Team membersWork as a team member with peers and customers in order to achieve successful implementation of Globitel products.Ensure that customer interactions are professional and demonstrate the highest possible level of service.Availability to frequent travel and work off-shoreAbility to work under pressure.Perform presales duties with big customers outside the countryManage and create new team to handle new tasks and install our solutions outside the country.Certificates *PMP , preparation course , April 2012* CPM, Certified Professional Manager, January 2012* CCNA, December 2005. *SQL Administrating Course. *TOT Course: Training of Trainers. * Business and Technical Writing. 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  • Technical Support Manager

    Jan 2019 - now

  • Team Leader- Product Support

    Jan 2015 - Jan 2019

  • Senior Technical Account Manager

    Jan 2013 - Jan 2015

  • Technical Account Manager - GCC

    Oct 2011 - Jan 2013

  • Sr.Technical Support Engineer

    Jan 2009 - Sept 2011

  • Technical Support Engineer

    Oct 2005 - Jan 2009