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Zicko Pratama

Zicko Pratama

Engineer Intern

location of Zicko PratamaRumah Sakit "JIH" Yogyakarta

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  • Timeline

  • About me

    Service Quality (Analyst) at rumah sakit JIH

  • Education

    • Universitas Pembangunan Nasional Veteran Yogyakarta

      2014 - 2019
      Bachelor's degree Industrial Engineering

  • Experience

    • Star Energy

      Jan 2017 - Jan 2017
      Engineer Intern

    • Rumah Sakit "JIH" Yogyakarta

      Jan 2019 - now

      -Validating, analyzing, monitoring & following up issues from data quality services inpatients and outpatients-Coordinating with other departments / stakeholders to solve Customer Care issues-In charge of solving daily issues or complaints from quality services-Collecting, researching and analyzing information also create monthly report for Service Management Departement to present insight for quality services improvement-Supporting any other tasks assigned by Line Manager, including but not limited to monitoring, reporting operation's project, and daily project management. -Creating SOP related to Operation team-Validating QA sampling Lihat lebih sedikit

  • Licenses & Certifications

    • Mini Course Data Analytics

      RevoU
      Jan 2023

    • Microsoft Excel Practitioner (MEP)

      ESAS Management
      Jan 2023