
Niyas Ebrahim
Front Office Assistant

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About me
Night Manager, Doha, Qatar
Education

Government School of Kerala
2010 - 2012Higher Secondary Business/Commerce, General Bالأنشطة والجمعيات:Accounting Business Computer Social Science Chemistry IT It is a basic course for to understand the bsic in business sector

Annamalai University
2019 - 2021Master of Business Administration - MBA Human Resources Management/Personnel Administration, General AAcquired knowledge about the organisational dynamics and employee performanceGained knowledge about various techniques in performance management.Understand the challenging aspects of motivation and moraleGrasp the basics of Industrial restructuring & reward system.Apply methods and techniques in quality performance management.Analyse and compare Indian and Western thought about quality performancemanagement

IATA Training
2012 - 2012Foundation in Travel & Tourism Tourism and Travel Services Marketing Operations Aالأنشطة والجمعيات:The program has been designed to offer eligible candidates an advanced specialization in any of the various aspects of the hospitality industry, such as operations, front office, housekeeping, food and beverages, accounting, engineering/ maintenance, sales, public relations, security, etc. The program has been designed to offer eligible candidates an advanced specialization in any of the various aspects of the hospitality industry, such as operations, front office, housekeeping, food and beverages, accounting, engineering/ maintenance, sales, public relations, security, etc.

HimalayanUniversity
2013 - 2015AViation Tourism & Hopitality Management Tourism and Travel Services Marketing Operations Aالأنشطة والجمعيات:Aviation Tourism with many trainings and Tourism Hospitality Management in hotels and Aviation sector, spread over 6 semesters. The sixth semester of the program requires students to undertake a project. The program specialization in any of the various aspects of the hospitality industry, such as operations, front office, housekeeping, food and beverages, accounting, engineering/ maintenance, sales, public relations, security, etc.
Experience

JK Residency - India
Mar 2014 - Feb 2015Front Office AssistantOversaw the front office to ensure an optimal level of service/guest satisfaction.Verify and monitored room reservations, room blocks, cut off dates, room rates successful daily operations, and maximize Hotel Revenue.Trained new employees as well as oversaw successful operations of other departments - (Bell Staff, Housekeeping and Maintenance and Security).Ensured accurate and prompt service for any guest issues or requests, making sure there was a follow up and guests needs were met and completed in a timely manner.Generated revenue by meeting as well as any additional on-site charges.Excellent management ability; in identifying employee strengths and utilizing them. عرض أقل

BEAUMONDE THE FERN
Jan 2015 - Jan 2016Front Office ExecutiveManaged the overall operation of the front office, including reservations and guest relations.Maintained optimal room position and occupancies to generate maximum resort revenues.Liaised with resort guests to create goodwill.Collaborated with travel agents, charters and sales offices in connection with guest reservations.Performed all activities related to customer receivables.Trained new joined FOA

Mahindra Holidays & Resorts India Limited
Mar 2016 - Mar 2017Sr. Front Office SupervisorProperty Designated Trainer for new Front Office Associates, created and implemented new training programMaintained Club Mahindra brand standards and programsOversaw and supervised all duties performed by Front Office employeesCoached and counseled employees using proper techniquesImplemented service tactics to generate increases in department Guest Satisfaction Survey results, including a 15% increase in "Club Mahindra Members" and a 7% increase in "Arrival Experience" year over year عرض أقل

Pre-opening Retaj Salwa Resort & Spa
Aug 2018 - Oct 2021Front Office Specialist
Zulal Wellness Resort
Nov 2021 - nowNight Manager
Aug 2022 - nowDuty Manager
Nov 2021 - Aug 2022
Licenses & Certifications

IATA
Air CanadaMay 2014
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