Niyas Ebrahim

Niyas Ebrahim

Front Office Assistant

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  • Timeline

  • About me

    Night Manager, Doha, Qatar

  • Education

    • Government School of Kerala

      2010 - 2012
      Higher Secondary Business/Commerce, General B

      الأنشطة والجمعيات:Accounting Business Computer Social Science Chemistry IT It is a basic course for to understand the bsic in business sector

    • Annamalai University

      2019 - 2021
      Master of Business Administration - MBA Human Resources Management/Personnel Administration, General A

      Acquired knowledge about the organisational dynamics and employee performanceGained knowledge about various techniques in performance management.Understand the challenging aspects of motivation and moraleGrasp the basics of Industrial restructuring & reward system.Apply methods and techniques in quality performance management.Analyse and compare Indian and Western thought about quality performancemanagement

    • IATA Training

      2012 - 2012
      Foundation in Travel & Tourism Tourism and Travel Services Marketing Operations A

      الأنشطة والجمعيات:The program has been designed to offer eligible candidates an advanced specialization in any of the various aspects of the hospitality industry, such as operations, front office, housekeeping, food and beverages, accounting, engineering/ maintenance, sales, public relations, security, etc. The program has been designed to offer eligible candidates an advanced specialization in any of the various aspects of the hospitality industry, such as operations, front office, housekeeping, food and beverages, accounting, engineering/ maintenance, sales, public relations, security, etc.

    • HimalayanUniversity

      2013 - 2015
      AViation Tourism & Hopitality Management Tourism and Travel Services Marketing Operations A

      الأنشطة والجمعيات:Aviation Tourism with many trainings and Tourism Hospitality Management in hotels and Aviation sector, spread over 6 semesters. The sixth semester of the program requires students to undertake a project. The program specialization in any of the various aspects of the hospitality industry, such as operations, front office, housekeeping, food and beverages, accounting, engineering/ maintenance, sales, public relations, security, etc.

  • Experience

    • JK Residency - India

      Mar 2014 - Feb 2015
      Front Office Assistant

      Oversaw the front office to ensure an optimal level of service/guest satisfaction.Verify and monitored room reservations, room blocks, cut off dates, room rates successful daily operations, and maximize Hotel Revenue.Trained new employees as well as oversaw successful operations of other departments - (Bell Staff, Housekeeping and Maintenance and Security).Ensured accurate and prompt service for any guest issues or requests, making sure there was a follow up and guests needs were met and completed in a timely manner.Generated revenue by meeting as well as any additional on-site charges.Excellent management ability; in identifying employee strengths and utilizing them. عرض أقل

    • BEAUMONDE THE FERN

      Jan 2015 - Jan 2016
      Front Office Executive

      Managed the overall operation of the front office, including reservations and guest relations.Maintained optimal room position and occupancies to generate maximum resort revenues.Liaised with resort guests to create goodwill.Collaborated with travel agents, charters and sales offices in connection with guest reservations.Performed all activities related to customer receivables.Trained new joined FOA

    • Mahindra Holidays & Resorts India Limited

      Mar 2016 - Mar 2017
      Sr. Front Office Supervisor

      Property Designated Trainer for new Front Office Associates, created and implemented new training programMaintained Club Mahindra brand standards and programsOversaw and supervised all duties performed by Front Office employeesCoached and counseled employees using proper techniquesImplemented service tactics to generate increases in department Guest Satisfaction Survey results, including a 15% increase in "Club Mahindra Members" and a 7% increase in "Arrival Experience" year over year عرض أقل

    • Pre-opening Retaj Salwa Resort & Spa

      Aug 2018 - Oct 2021
      Front Office Specialist
    • Zulal Wellness Resort

      Nov 2021 - now
      • Night Manager

        Aug 2022 - now
      • Duty Manager

        Nov 2021 - Aug 2022
  • Licenses & Certifications

    • IATA

      Air Canada
      May 2014