Casey Bigger

Casey Bigger

Customer Solutions Manager

Followers of Casey Bigger1000 followers
location of Casey BiggerGreater Pittsburgh Region

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  • Timeline

  • About me

    Senior Customer Success Manager & FinServ SME at Box

  • Education

    • Penn State University

      2006 - 2010
      Minor Speech Communication and Rhetoric
    • Penn State University

      2006 - 2010
      Bachelor of Arts (B.A.) Communication Arts and Sciences
    • Penn State University

      2006 - 2010
      Bachelor of Arts (B.A.) English
  • Experience

    • SingleSource Property Solutions

      Jun 2010 - Apr 2016
      Customer Solutions Manager

      via merger with iMortgage Services 2015

    • Coupa Software

      Apr 2016 - Apr 2020
      Customer Value Manager

      via acquisition of Hiperos - 2018

    • Ivalua

      May 2020 - Sept 2021
      Americas & APAC, Director of Customer Success
    • Box

      Oct 2021 - now
      Senior Customer Success Manager
  • Licenses & Certifications

  • Honors & Awards

    • Awarded to Casey Bigger
      Coupa Value Award - Pittsburgh Coupa June 1, 2019 Awarded by nomination for upholding the Coupa Core Values:Ensure Customer SuccessFocus On ResultsStrive For Excellence"As a Customer Value Manager, Casey plays a pivotal role in the success of our customers. Maintaining customer renewals, conducting business reviews, and working through software issues with demanding customers is a difficult job and Casey does it with a high sense of professionalism, class and remarkable patience. These characteristics embody 'Ensuring… Show more Awarded by nomination for upholding the Coupa Core Values:Ensure Customer SuccessFocus On ResultsStrive For Excellence"As a Customer Value Manager, Casey plays a pivotal role in the success of our customers. Maintaining customer renewals, conducting business reviews, and working through software issues with demanding customers is a difficult job and Casey does it with a high sense of professionalism, class and remarkable patience. These characteristics embody 'Ensuring Customer Success', making Casey an example worth following." Show less