
Casey Bigger
Customer Solutions Manager

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About me
Senior Customer Success Manager & FinServ SME at Box
Education

Penn State University
2006 - 2010Minor Speech Communication and Rhetoric
Penn State University
2006 - 2010Bachelor of Arts (B.A.) Communication Arts and Sciences
Penn State University
2006 - 2010Bachelor of Arts (B.A.) English
Experience

SingleSource Property Solutions
Jun 2010 - Apr 2016Customer Solutions Managervia merger with iMortgage Services 2015

Coupa Software
Apr 2016 - Apr 2020Customer Value Managervia acquisition of Hiperos - 2018

Ivalua
May 2020 - Sept 2021Americas & APAC, Director of Customer Success
Box
Oct 2021 - nowSenior Customer Success Manager
Licenses & Certifications
- View certificate

Box Certified Professional - 2021
BoxJan 2022 - View certificate

Leading at a Distance
LinkedInAug 2021
Honors & Awards
- Awarded to Casey BiggerCoupa Value Award - Pittsburgh Coupa June 1, 2019 Awarded by nomination for upholding the Coupa Core Values:Ensure Customer SuccessFocus On ResultsStrive For Excellence"As a Customer Value Manager, Casey plays a pivotal role in the success of our customers. Maintaining customer renewals, conducting business reviews, and working through software issues with demanding customers is a difficult job and Casey does it with a high sense of professionalism, class and remarkable patience. These characteristics embody 'Ensuring… Show more Awarded by nomination for upholding the Coupa Core Values:Ensure Customer SuccessFocus On ResultsStrive For Excellence"As a Customer Value Manager, Casey plays a pivotal role in the success of our customers. Maintaining customer renewals, conducting business reviews, and working through software issues with demanding customers is a difficult job and Casey does it with a high sense of professionalism, class and remarkable patience. These characteristics embody 'Ensuring Customer Success', making Casey an example worth following." Show less
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