Nicole Frei

Experience

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  Statoil

  Nov 1993 - Sept 1998

  Process Improvement Manager

  Achieved and maintained ISO9002 and Q Mark accreditation drove quality programme and standards within 300 branded service stations. Managed a team of internal quality auditors and drove audit schedule comprising over 1200 audits per year.Created a Business Process Improvement function and practice in the organisation.Worked with external IT vendors to deliver solutions. I subsequently began to develop solutions to considerable cost savings. Many of these solutions were considered best practice and deployed across Europe. Show less

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  Eblana Enterprise Group Limited

  Oct 1998 - Nov 2001

  Software Development Manager

  Day to day management of the software development department including the management of over 25 development resources, budgets, processes, standards, and software deliverables. Engaged extensively with Delivery & Project Managers to protect the interests of the development team in ensuring that client expectations were managed and commitments made were realistic and achievable. Produced delivery estimates and timelines based on consultation with Business Analysts, Project Managers and client representatives.Daily problem solving and conflict resolution in a highly pressurised creative environment. Show less

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  Astec Technology - Start Up

  Nov 2001 - Mar 2003

  Senior Project Manager/Developer

  Established Project Management function within Astec Technology, a software startup.Completed Tenders and Customer proposals for new business.Project Managed the delivery of a number of client solutions.Scheduling and resourcing.

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  AON Insurance

  Mar 2003 - Feb 2004

  Software Developer and project manager

  Developed claims management system (Lotus Notes) within the AON corporate claims function. Worked in an agile method delivering functionality in an iterative and incremental manner.Full responsible for all activity throughout the SDLC working closely with end users and subject matter experts to prioritise development priorities.Post deployment training.

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  CityJet

  Feb 2004 - May 2005

  Project Manager/Consultant

  Responsible for business review and recommendation for IT enabled business change. Prioritisation and management of Programme of works.Project management of in-house and vendor solution design & delivery using agile and waterfall methodologies.Development of Project Plans and management of development budget.Reporting to Senior Management and Stakeholders.

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  AIG

  Nov 2006 - Dec 2007

  Senior Business Analyst

  Senior Business Analyst responsible for triaging defects in AIG's claims management system.Prioritisation and development of functional/technical requirements for new functionality.Management of offshore developers.Lead Business Analyst responsible for negotiating and agreeing Business and Technical requirements for a new PanEuropean claims system to replace 14 local systems.

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  CityJet

  Dec 2007 - Dec 2008

  IT/Business Consultant

  Project Manager responsible for reviewing success of solution implementations, managing defects and prioritising new functionality requests.Liaison with Software suppliers to determine project approach and agree delivery roadmap.Developed and launched Mystery Traveller Programme providing valuable insights to service quality within the airline.Participated in brand development activities.Project Manager responsible for Change & Merger strategies following acquisition of VLM airlines. (This project was delayed due to competition authority). Show less

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  FBD Insurance

  Dec 2008 - Dec 2009

  Information Technology Project Manager

  IT Project Manager responsible for leading a team of Business Subject Matter Experts (SMEs) to negotiate and define a set of pragmatic and realisable business requirements for a new claims platform solution. Recommended approach for phase out and go-live for new solution.Collaborated with external software supplier to agree how the FBD business requirements would be satisfied within the SaaS claims management platform.Led a team of developers through the development of a data migration plan, data cleansing exercise and load testing exercises. Responsible for development and maintenance of project plans, RACI and for day to day management of project team comprising 4 subject matter experts, solution architect, and 2 business analysts. Show less

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  CityJet

  Feb 2010 - Nov 2010

  Programme Manager

  Project Management of multiple projects.Development of Project Management Methodologies, Practices and establishment of PMO function.Coaching and mentoring Project Leads.Assessment and recommendation of solutions to improve operational efficiencies and customer insights.

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  Aviva

  Dec 2010 - Dec 2011

  Senior Business Analyst - Claims Centre of Excellence

  Responsible for tracking and managing the delivery of Business Benefits across programme.Development of Target Operating Models.Lead Business Analyst reviewing and establishing implementation feasibility and business benefits for a number of major initiatives to reduce leakage.Maintenance of Project Documentation and provision of project update reports.Led business SMEs through definition of requirement and solution assessments phases for a replacement Claims Management System for Aviva Italia. Show less

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  Allianz Partners

  Dec 2011 - Aug 2015

  Senior Project Manager - New Business Development

  Project Manager reporting to c level, with responsibility for bringing AWC to new markets; including Russia, Qatar and Switzerland. Responsible for managing the full project lifecycle with multi-disciplinary project teams.Liaison with fronting partners and regulatory bodies to obtain local licenses, design product and agree operating model and quota shares. Proactive Risk Management.Business Case Development and budget management. Senior Stakeholder Management.Led the development of the business case, feasibility study and recommendation and prototype designs for a digital claims solution. Show less

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  Self-employed

  Sept 2015 - Mar 2018

  Business Consultant/Project Manager

  Project Manager for EASA Part145 Start-UpProvided solution for Airline payroll services and processingManaged Microsoft 365 and Sharepoint implementationLed Strategic Business Planning and Delivery roadmap for CAMO organisation

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  Aviva

  Apr 2020 - Sept 2023

  Operational Resilience - Project Manager/Business Analyst

  2022: leading the implementation of Operational Resilience for the Aviva Life business.. 2021: IT risk control for local and group IT risk management. 2020: life & Pensions migration project, Paxus, life400, Megapay, Fineos Service Monitor

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  Scotiabank

  Dec 2023 - now

  DORA Project Manager Regulatory Change

  Responsible for leading the banks DORA implementation. Working with business and technical colleagues across the business to address remediation gaps and build long term digital resilience across all key pillars, risk management, third party risk management, digital operational resilience testing and incident management.