Cheryl Graham

Experience

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  BUPA Wellness

  Jan 2002 - Jan 2003

  Customer Advisor

  Booking in professional personnel's health assessments, and ensuring that the correct assessment was recommended and administered as per the employee's requirements and level of cover. Ensuring all entitled employees were updated as to their outstanding assessment options and providing in depth and accurate information relating to these products.

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  WorldRoam LTD

  Jun 2003 - Jul 2005

  • Contracts Supervisor

    Aug 2004 - Jul 2005

  • Contracts Administrator

    Jun 2003 - Jul 2004
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  Vodafone Specialist Communications LTD

  Jul 2005 - Jun 2009

  Onsite Co-ordinator/ Account Manager

  I performed a variety of roles within this company during my tenure, including onsite service management, managing customer and supplier accounts, network administration and issue resolution, first line technical support and escalation point for both end user and internal stakeholders, and retention and training specialist.

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  Centre for Middle Eastern Plants, Royal Botanic Garden Edinburgh

  Aug 2009 - Oct 2010

  Project Officer

  Responsible for all areas of project management, from administration, process and procurement, to finance and credit control.Created new project management system and implemented trainingIdentified need for processes within projects and implemented strategyQuality assurance process set up and managementExtensive and multiple diary managementResponsible for writing and submitting tenders and proposals to various institutions, including UN and UK and international funding bodiesLead in contract set up and negotiation within CMEP and between clientsEnhanced credit control procedures resulting in 100% improvement in collection figuresSupervisor of a network of volunteers who deal in various aspects of work, including mounting rare specimens to data entry which requires extremely accurate inputFirst point of contact within office and fully responsible for all office management, including budgetsMajor stakeholder in the process of developing the CMEP website, throughout entire project Show less

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  Oceaneering

  Sept 2010 - Apr 2011

  Project Co-ordinator

  At this global oil and gas subsea solutions provider I was responsible for the service and delivery management of four Project Managers and their subsequent projects, in a high pressurised environment. Key responsibilities were:Budget control over each project (average project cost >$1,000,000)Resource management at an onsite level, cross function (matrix management)Planning and scheduling workloads for projects and producing management reportsMaintaining risk and issue logs for each projectPreparing weekly status reports and monthly financial reports per projectArranging procurement of hardware and ensuring appropriate import/ export paperwork was completed Show less

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  Sky

  Apr 2011 - Jul 2014

  I was responsible for continuous service improvement and quality assurance within the technology department, including process and tool automation, financial streamlining, reviewing and implementation of existing and new processes, protecting technical resource from process issues. Creation and implementation of operations manuals, maintenance of CMDB, negotiation of internal SLAs, business analysis both in project and BAU, overall problem management and radiance to existing change management processes. Other project management duties were undertaken as necessary which included budget control, resource planning and overall project delivery in both infrastructure and software application.I was an escalation point for all issues relating to development and test infrastructure platforms. Regular reporting and stakeholder management as well as team delegation and ensuring effective working processes within the team at all times. Show less Responsible for the management and maintenance of test environments within the BSKYB estate. I actively managed projects involving component build for these environments from requirement to delivery stage, many of which were in competition for timely completion, which required a degree of programme management experience to complete. I was the first point of contact for issue resolution within these environments and responsible for ensuring they remain fit for purpose, including organising quality assurance testing was competed as well as transactional data refreshes on a regular basis. Matrix management was essential for this role, as well as excellent stakeholder management at all levels.Key skills included • Negotiating and influencing• Attention to detail• Building and maintaining strong working relationships• Stakeholder management• Gathering and analysing information• Translating information and communicating to others• Proactive process improvement Show less

  • Project Manager/ Service Manager

    Jul 2013 - Jul 2014

  • Senior Environment Coordinator

    May 2012 - Jul 2013

  • Environment Co-ordinator

    Apr 2011 - May 2012
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  Financial Conduct Authority

  Aug 2014 - Mar 2015

  IT Small Change Delivery Manager

  I coordinated the delivery of a portfolio of small IT changes, ensuring the agile delivery of IT solutions that enabled the business users. Changes were varied, ranging from the procurement of new software to an upgrade of an existing system, and the procurement of new hardware infrastructure to a workplace adjustment. The skill to manage several pieces of work at the same time was a vital component of the role. Budget and time management was also a key element of this role, along with accurate and regular reporting. Matrix management was an essential part of the role, as was accurate reporting. Show less

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  Civica

  Mar 2015 - Sept 2017

  Project Manager

  Responsible for the delivery of a bespoke software asset management system and housing management system via implementation projects, which include the following tasks:- Participating in the pre-sales tender process to ensure accurate project plans and implementation processes are communicated effectively to the customer prior to contract signature- Organising and chairing sales handover meetings to establish customer expectation and allow for scope of project delivery - Active participation in the Programme Office to ensure that appropriate resources are available - Ensuring adequate resources are in place to deliver the project e.g. staff, training, facilities/equipment - Attending and participating in customer project board meetings with project team and sponsor - Liaising with the technical teams to understand the requirements in terms of project deliverables and resources and tasks necessary to deliver those, and manage the subsequent workloads- communicating the technical requirements to non-technical stakeholders - effectively managing the time of the implementation team across multiple project streams to ensure project timescales are met - End to end project management, including full budget control, forecasting and reporting (including MI) - Effective RAID management and changes in scope as appropriate - Maintaining regular customer communications on project progress, risks, issues and actions, both face to face and remotely - Managing the day to day User Acceptance Test log, to ensure that customer and internal priorities are addressed - Liaising with other internal teams such as Helpdesk and Development to ensure delivery of the customer solution within the timescales - Managing internal and external stakeholders to ensure expectations are understood - Participation in the post-project review with a mind to capturing lessons learnt- Actively progressing areas of business development which are identified during the implementation process Show less

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  Abrdn

  Sept 2017 - Jul 2018

  Senior Project Manager

  Working within the Workplace Benefits department within Standard Life I am responsible for leading the design, planning and delivery of large scale, complex and high profile projects from inception to project closure and delivering within agreed scope, on time, on budget and to quality in support of our business strategy. I also mentor and support the less experienced project management team, providing training and development opportunities through practical support and experience.Project costs range from 25k – 750k. Clients range from large investment corporations to retail businesses, each with bespoke requirements. In some cases, the business wishes to integrate its pension management with the main portal, Lifelens, to allow employees to view their investment pots and change their contributions. This requires a large amount of coordination within Standard Life areas, as currently the pensions infrastructure is held differently to flexible benefits. Matrix management is a must as is negotiation skills, as many of these departments consider Lifelens to be very different to pensions, and in terms of revenue is smaller overall, resulting in the opinion that this is less important. Lifelens is a completely configurable system, with an almost unlimited number of configurations, meaning every project is different and brings its own set of challenges. Technically many stakeholders are involved, and typically are different per project team. Show less

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  Civica

  Jul 2018 - Feb 2019

  Project Manager
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  Sky

  Feb 2019 - now

  Proactively developing and implementing service strategy in the technology sphere with a future technologies and Generative AI lens using agile methodologies..By maintaining a holistic view of the customer's end-to-end journey and adopting a product-agnostic approach, I make data-driven decisions that reflect customer preferences, channel choices, and recommend fit-for-purpose solutions. I lead strategic discussions across peer groups and up to Exec level, ensuring a collaborative but proactive approach, balancing service economics with customer and business benefit. Show less

  • Senior Service Strategy Manager

    May 2023 - now

  • Service Strategy Manager

    Oct 2021 - May 2023

  • Change Delivery Project Manager

    Apr 2020 - Oct 2021

  • Project Manager

    Feb 2019 - Apr 2020