Leticia Rodrigues Lisboa

Experience

• 

  GEA Group

  Jul 2010 - Dec 2011

  Engineer Intern

  • Worked for the Project Engineering team, assisting in different projects for customers such as Petrobras and Ambev, from design, specification and purchase of parts and equipment to assemblingStrong interface with Logistics, Finance and Sales teams within the company.• Stayed for two months on site to assist its construction after working in the project for improvements of Biomin's factory (animal health and nutrition company).

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  Unilever

  Feb 2012 - Dec 2012

  Project Engineering Intern

  • Worked in Supply Chain Department, assisting the Project Engineering team, in Unilever's washing powder factory.• Responsible for a project to reduce costs of packging, with savings of more than 1 million BRL, and for mapping all pumps in the factory.• Responsible for one pillars of TPM (Total Productive Maintenance), Early Equipment Management.• Trained on TPM methodology, used in Unilever's sites.

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  Citi

  Jan 2013 - Oct 2013

  Trainee

  • Rotation in different teams such as Human Resources, Credit Policies and Portfolio Management, to obtain a holistic view of the business and develop projects.• Participated on a project with Human Resources team (HR Transformation), for organizational restructuring of Human Resources areas. I was responsible for Change Management strategies, design of HR teams and communication.• Worked in a project with Portfolio Management team with data analysis, to create better offers of bank products to the right customers, improving sales of these products and offering better customer experience.• Several training courses, such as Financial Market, Time Management and Skills Developments, as part of trainee program. Show less

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  A.P. Moller - Maersk

  Dec 2017 - Oct 2020

  • Responsible for planning and execution of Logistics Operations for customers, on truck and rail modals, for import and export processes, with a third-party vendor.• Responsible for handling 400 containers per week. • Increased visibility of the operations, by mapping and creating controls, KPIs and a database, to customers and stakeholders from the company. With that, it was possible to predict customers' performance and help planning the transport of containers. • Worked as Customer Service of premium cargos, from booking to cargo arrival at destination, improve Customer Experience, building relationship and offering new products and solutions.• Developed an automated process to release cargo through Customs Systems, increasing efficiency in the department and reducing working hours in 95% per day.

  • Operations Analyst

    Jan 2019 - Oct 2020

  • Customer Service Analyst

    Dec 2017 - Dec 2018
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  TikTok

  May 2021 - Oct 2021

  Partner Operations Manager

  • Responsible for BPOs teams for content moderation for Trust & Safety for TikTok in Latin America.• POC for the operation and for the launch of new products in the sites, supporting the vendor and stakeholders from TikTok.• Developed and managed relationships with BPO management team, monitor the performance to proactively detect risks, maintain moderation quality and support process improvements.• Increased the quality of videos in 24% for R1 moderation of one BPO in less than 2 months.• Supported the improvement of vendor's invoice payment, also created the process maping. Show less

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  Booking.com

  Jun 2023 - now

  • Global Senior Change Specialist

    Mar 2025 - now

  • Global Change Specialist

    Jun 2023 - Feb 2025