Emma Moran

Experience

• 

  Dungannon Plant Sales

  Jun 2018 - Mar 2019

  Marketing Assistant

  Involved Cross-referencing and Maintaining the Customer Databases, Managing Social media accounts, Editing Photos and the Use of Marketing Database Mail Chimp to Creating Newsletters and Adverts.

• 

  Mullingar Park Hotel

  Nov 2018 - Jun 2019

  Waitress and Lounge Personnel

  Worked in both the Bar and Restaurant and at different Events and Functions held in the Hotel. Ensured an excellent level of Customer Service. Worked effectively with team members to meet customer needs and ensure quick and efficient customer service.

• 

  Mergon Group

  Jun 2019 - Jun 2020

  Production Operator

  Inspect parts while following the Standard Operating Procedure to ensure high product standard. Packaging of Assembled Parts. Performing Quality Checks on parts every two hours to ensure the machine/robots are running smoothly and correctly making the parts.

• 

  SAP

  May 2020 - now

  On rotation in the Mission Control Centre managing long term cases for Multinational Companies who are experiencing issues with SAP S/4HANA when approaching their Go-Live Project or experiencing long term issues impacting their business activities. Escalating issues to ensure a quick, efficient and successful resolution of these issues for our customers. CoE Lead to Cash Retail CX team working with Cloud for Customer Products. Providing strategic services for SAP's Premium Engagement Customers. As a part of my Second Rotation in the SAP STAR Program, I worked remotely for the Business ByDesign Team in the Galway Office. Provided support for the SAP ByDesign Customers. As a part of my First Rotation in the SAP STAR Program, I worked remotely for the SuccessFactors LMS Team in the Galway Office. Provided support for the SAP SuccessFactor Customers and during this time, I became a certified SAP SuccessFactors Learning Management System Associate.

  • Mission Control Centre Lead

    Jan 2024 - now

  • Business Process Consultant Associate

    Dec 2022 - now

  • CoE Graduate Program

    Sept 2022 - Dec 2022

  • Student Training And Rotational (STAR) Program Student

    May 2020 - Sept 2022

  • Business ByDesign Development Support Intern

    Feb 2021 - Sept 2021

  • SuccessFactors LMS Support Associate

    May 2020 - Sept 2020